Job Description
Emerge, a global talent solutions company, is seeking dedicated and goal-driven Customer Service Agents to support the implementation of a new payment plan for our client in Westlake, OH.This program allows participants to spread prescription drug costs into manageable monthly payments.
As a Customer Service Agent, you will be instrumental in ensuring that sponsors provide a seamless, compliant, and supportive experience for all participants
Weekend availability is required for this position—with an expectation to work 2-4 hours on both Saturday and Sunday.
Key Responsibilities:
Qualifications:
Why Work With Us?
As a Customer Service Agent, you will be instrumental in ensuring that sponsors provide a seamless, compliant, and supportive experience for all participants
Weekend availability is required for this position—with an expectation to work 2-4 hours on both Saturday and Sunday.
Key Responsibilities:
- Participant Support: Manage inbound calls, chats, and emails from participants across the U.S. Initiate outbound calls when necessary to assist with inquiries and support needs.
- Program Assistance: Provide detailed information and assistance regarding program elections, payment collections, account management, and updating member account details.
- Compliance: Ensure adherence to client and company guidelines, ensuring all customer information is accurate and that participants are provided with correct details.
- Multitasking: Efficiently manage multiple tasks simultaneously (e.g., talking and typing) while maintaining focus, accuracy, and professionalism in all communications.
Qualifications:
- Troubleshooting Skills: Previous experience in technical/IT customer service is required.
- Customer Service Skills: Demonstrated professional and courteous phone demeanor with a goal-oriented approach.
- Attention to Detail: Ability to follow client and company guidelines meticulously, ensuring accuracy in all customer interactions.
- Multitasking Ability: Proficient in managing conversations while simultaneously recording or processing information.
- HIPAA Knowledge: Familiarity with HIPAA regulations is beneficial, but not required.
Why Work With Us?
- Competitive Compensation
- Professional Growth Opportunities
- Work-Life Balance
Numbers & Facts
| Location | Westlake, OH |
| Industry | Business Services - Other |
| Salary | $19–$19.25 Per Hour |
| Company Size | 20 to 49 employees |
About Company
Emerge extends sales, marketing, and business management teams for enterprise corporations. We put exceptional people, processes, and systems into action to help our clients achieve their business goals.
We are a collection of people who care deeply about our clients, family, friends and co-workers. Working together to solve our clients’ Staffing and Managed Services needs is what drives us to work in the morning, powers us through hectic travel and keeps the wide smiles on our faces every day.
Skills
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