Customer Service Representative

EverSource

Westwood, MA

Apply

JOB DETAILS

SALARY

SKILLS

Analysis Skills, Billing, Budgeting, Call Centers, Coaching, Corporate Policies, Corrective Action, Credit and Collections, Cross-Functional, Customer Relations, Customer Service Evaluation, Customer Support/Service, Documentation, Emergency Response, English Language, Establish Priorities, Follow Through, Healthcare Reimbursement, High School Diploma, Internet Video, Multilingual, Natural Gas, Negotiation Skills, Past Due Accounts, Power Outages, Presentation/Verbal Skills, Record Keeping, Regulations, Resolve Customer Issues, Sales Tax, Spanish Language, Tax Credits, Team Lead/Manager, Team Player, Time Management, Videoconferencing, Work From Home, Writing Skills

LOCATION

Westwood, MA

POSTED

1 day ago

Customer Service Representative04/27/2026Locations: Westwood, MassachusettsEversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.Bilingual Customer Service RepresentativeRepresentante de servicio al cliente - WestwoodDescripción del trabajoRepresentante de servicio al cliente - Centro de contacto de WestwoodSe desea la habilidad de comunicarse excelentemente por escrito y verbal en Inglés y Español.LA ENERGÍA NOS JUNTAEn Eversource, trabajará para la empresa de suministro de energía más grande de Nueva Inglaterra y prestará servicios a más de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendrá una variedad de oportunidades para avanzar en su carrera, ya sea en servicio al cliente, el área de oficios, una función corporativa o grupos técnicos. Únase a nosotros en este increíble viaje para crear un futuro mejor.Representante de Servicio al ClienteComo asesor energético resolverá oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido, salario generoso, beneficios médicos, reembolso de educación, plan de ahorro para la jubilación y oportunidades de avance profesional.Los solicitantes interesados en trabajar en un entorno de centro de llamadas 24 horas al día, 7 días a la semana deben presentar su solicitud. Los representantes de servicio al cliente son responsables de manejar todas las consultas de servicio al cliente, por teléfono, correo, Internet, videoconferencia o en persona, para productos y servicios existentes. El objetivo principal de este puesto es garantizar la resolución oportuna de las consultas de los clientes. El Representante de Servicio al Cliente es responsable de preparar y mantener los registros necesarios asociados con el contacto con el cliente. El representante de servicio al cliente debe tener sólidas habilidades analíticas, de razonamiento y negociación, y debe ser cortés, discreto y tener paciencia al tratar con los clientes, el público en general y los departamentos de interfaz en circunstancias difíciles. El representante de servicio al cliente debe demostrar la capacidad de reconocer problemas potenciales y tomar medidas correctivas, responder, priorizar, documentar y seguir las solicitudes de los clientes hasta su finalización.Los solicitantes calificados deben enviar un currículum con su solicitud.Ubicación: Westwood, MATarifa de pago inicial: $37.39Posición representada por el sindicatoCalificaciones Mínimas* Debe tener diploma de escuela secundaria o equivalente.* Debe tener al menos 1 año de experiencia en un entorno relacionado con clientes o título universitario.* Debe pasar las pruebas aprobadas por la empresa.* Debe pasar un examen de antecedentes y drogas.Excelentes habilidades de comunicación verbal y escrita deseadas en inglés, español y/o portugués.La capacidad de leer, escribir y hablar español y/o portugués es una ventaja.* Se considerarán candidatos con títulos universitarios que no tengan experiencia relacionada con el cliente.Aproveche los beneficios de trabajar para Eversource, la empresa de servicios públicos de electricidad y gas más grande de Nueva Inglaterra. Estamos orgullosos de nuestra rica historia de servicio a nuestros clientes y retribución a nuestras comunidades. Únase a nuestro equipo de atención al cliente para brindar atención dedicada a la amplia gama de necesidades de nuestros 3.6 millones de clientes. Como asesor energético resolverás oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido y oportunidades para el avance profesional.ENERGY BRINGS US TOGETHERAt Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You'll have a variety of opportunities to further your career, whether it's in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries.The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.Qualified applicants must submit a resume with their application.Incumbents must successfully complete company training for this position.ILLUSTRATIVE DUTIESReceives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination.  Arranges for the restoration of service due to non-payment/meter alive termination.  Advises customers of available payment options.Collects monies and institutes payment agreements.Receives calls regarding meter reading schedules and policies.Contacts customers to relay information and provide service.Resolves customer inquiries.Processes billing/revenue correction action on demand and non-demand rated accounts and follows up to insure timely and accurate resolution.Prepares, corrects, and maintains records for all unmetered use.Provides information and support to field personnel.Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.Provides general information on public assistance programs, charitable organizations, and other help agencies.  Provides general guidance and budgeting for service.  Determines eligibility for special rates.Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.Determines deposit amounts based upon regulations and Company policies.Ensures deposits for services are collected.Interacts with customers and DOR regarding sales tax.Performs related duties, as well as duties of Customer Service Associate, as required.REPORTING RELATIONSHIPSThis position reports to a Supervisor/Team Leader, who reports to the Department Manager. This position may also receive direction, training and coaching from a Senior Customer Service Representative.WORKING CONDITIONSWorks within a normal office environment.Opportunity to participate in the Performance Based Work from Home Program.Required to work shifts and extended hours as necessary.Location: Westwood, MAStarting Rate of Pay: $37.39Union Represented PositionMINIMUM QUALIFICATIONS1. Must pass Company approved SHL Customer Service Assessment.2. Must have working knowledge of PC applications.3. Must have earned a High School Diploma or the equivalent.Excellent verbal and written communications skills desired in both English and Spanish.Ability to read, write and speak Spanish is a plus.#custajdCompetencies:Build trusting relationshipsManage and develop peopleFoster teamwork and cross-functional collaborationLead changeCommunicate strategic visionCreate an engaged workforceFocus on the customerTake ownership & accountabilityBuild trusting relationshipsWorker Type:RegularNumber of Openings:9Emergency Response:Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.EEO Statement:Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.VEVRRA Federal Contractor

About the Company

EverSource

Resume Resources

Free Resume Templates Free Resume Builder