Adobe Acrobat, Communication Skills, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Follow Through, Government, Interpersonal Skills, Licensing, Microsoft Office, Microsoft Windows Operating System, Multitasking, Onboarding, Order Processing, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Regulations, Relationship Management, Systems Administration/Management, Team Player, Time Management, Up-Selling, Writing Skills
Summary:
Duration: 6 Months Contract Position
Work Mode: Hybrid
Location: White Plains, NY, Dallas TX, Chicago IL, Clayton MO
Responsibilities:
- Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work)
- Establish, maintain and develop the relationship between Business Licensing Team and the company
- Receive new order/project requests from companies and partner with onboarding to have those orders set up in our system
- Provide regular status updates to the company for any pending projects/renewals
- Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner
- Schedule and lead company meetings to discuss ongoing projects, as needed
- Ensure that the integrity of the license records and company data/documents remains intact throughout the course of the relationship
- Work with internal and external partners to resolve any barriers to licensure and ensure company satisfaction
- Anticipate company needs and follow through with upsell opportunities
- Operate efficiently within an internal collaborative team environment
Requirements:
- Education: Minimum Bachelor’s degree, or equivalent experience
- Experience: 1-2 years of customer service and/or licensing experience is required
Preferred Skills:
- Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and companies
- Use of considerable tact and discretion when dealing with partners, companies, or sensitive data
- Ability to adapt to changing regulatory environment
- Ability to work independently, handle pressure, multi-task and prioritize work at all times
- Excellent organizational and communication (both verbal and written) skills
- Ability and desire to work in a fast-paced environment
- Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
- Excellent attention to detail and high degree of accuracy and consistency
- Top of the line organization skills in all facets of project workflow
- Superb time management skills
- Ability to maintain a customer-centric focus and work ethic at all times
- High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent
- Excellent project management skills
A
Axelon Services Corporation