Customer Service Representative

Genesis Staffing is currently looking for bilingual (English/Spanish)customer service representatives in Whitehouse, TX to join our client's team! Our customer is committed to minimizing environmental impact while delivering exceptional customer service. Hours are Monday - Friday, 8:00am - 5:00pm, position is temp to hire paying $18.00/hr.

Job Summary:
We seek a dynamic, bilingual Customer Service Representative who will not only excel in providing outstanding customer service but also play a vital role in assisting with various administrative tasks. In this role, you will be a key contributor to ensuring the efficient operation of our office while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Provide best in class Customer Service to customers through phone, email and in person interactions.
• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
• Maintain a deep understanding of waste management services to answer customer questions accurately.
• Collaborate with other departments to address and resolve customer concerns.
• Provide administrative support to teams as needed.
• Assist with general office tasks such as filing, scanning, and data entry.
• Prepare and distribute internal and external communications, including memos and emails.
• Support the management team with various administrative tasks as needed.
• Enter data into systems and databases and perform daily record keeping functions, maintaining and keeping accurate and up to date customer records.
• Enter financial and operational data into relevant systems, ensuring data integrity and security in all administrative and finance tasks.
• Generate reports and summaries for management as required, and other tasks as assigned.

• High school diploma or equivalent required.
• Ability to speak both English and Spanish strongly preferred.
• Prior experience working in customer service roles required, preferably within in-bound call centers.
• Must have strong communication skills, both written and verbal, preferably in both Spanish and English.
• Proficiency in using computers and office software, ability to easily learn new software functionality required.
• Excellent organizational and multitasking abilities required.
• Must pay attention to detail and accuracy.
• Positive attitude, strong work ethic, and ability to adapt to a fast-paced environment are required.

• Competitive compensation
• Health insurance
• Retirement savings plan