Customer Service Representative

Welcome to EIG Insurance Center, where we believe exceptional customer service is the cornerstone of everything we do! Located right here in Wichita, Kansas, we're a dedicated team focused on providing our community with reliable insurance solutions and a truly supportive experience. We're not just about policies; we're about people, and we strive to make every interaction positive and reassuring. We're looking for a bright, enthusiastic Customer Service Representative to join our close-knit office family. If you have a natural talent for connecting with people, enjoy helping others, and thrive in an environment where your contributions make a real difference, you'll fit right in. This is a fantastic opportunity to grow your skills, be a vital part of a local business, and help us continue building lasting relationships with our clients. Come be a part of our welcoming team!

Salary Range: $18.00 - $24.00 per hour

Hourly Base Salary + Commission

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Flexible Schedule

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Retirement Plan

401(k) Matching

Professional Work Environment

Licensing Assistance

Incentive Plans for Licensed Candidates

Responsibilities

• Be the first point of contact for our valued clients, answering calls and emails with a warm and helpful attitude.
• Listen carefully to client inquiries, provide accurate information about our insurance products and services.
• Assist clients with policy changes, billing questions, and general support needs.
• Help resolve client issues efficiently and empathetically, ensuring their satisfaction.
• Work collaboratively with our team to ensure a smooth and positive client experience from start to finish.
• Maintain organized and accurate client records in our system.

• Kansas Property & Casualty License preferred
• Claim experience is preferred.
• Bilingual is a huge plus.
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment