Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Data Entry, Follow Through, Health Insurance, High School Diploma, Multilingual, Multitasking, Product Costing, Relocation Services, Sales, Sales Strategy, Team Player, Time Management
Customer Service Representative
TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
What We Offer
- Base pay of $15/hour.
- Opportunities to earn commission dependent on experience.
- Health insurance available.
- Career advancement opportunities.
- Paid vacation and holidays after one year of employment.
- 401k match up to 4%!
- Monday - Friday, 9 a.m. - 5 p.m.
- Saturday, 8 a.m. - 12 p.m., as needed
What You'll Do
- Provide outstanding customer service on all calls and online inquiries.
- Recommend moving services and products based on cost, availability, and customer specifications.
- Input information into internal move software to provide accurate moving estimates and schedule moves.
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
- Prepare move-related paperwork and documents.
- All other duties as assigned.
What We're Looking For
- High school diploma or GED; Associate degree in a related field preferred.
- At least 1 year of sales and/or customer service experience.
- Excellent customer service skills: effective listening and communication.
- Ability to multi-task and enter customer data into move software while on the phone.
- Confidence to initiate customer contact and comfortable asking for the sale.
- Willing to submit to pre-employment background check and drug screen.
- Creative problem-solving skills.
- Exceptional organization and time management skills.
- Strong team player who works productively with a wide range of people and personalities.
- Bilingual is a plus.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Wickliffe, Ohio. The employer at this location is NorthCoast Moving Enterprises.
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Two Men And A Truck International LLC