Best Practices, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop Methodologies, Establish Priorities, Healthcare, High School Diploma, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Systems Administration/Management, Time Management
- Competitive Compensation
- Paid Time Off
Job Summary
We are seeking a Customer Service Representative to join our health care team. In this role, you will communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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Complete Family Care Inc