Customer Service Representative

Location:Wilmington, North Carolina
Job Type:Full-time

Be the person customers are happy to reach.

A good customer service experience isn't about reading from a script. It's about listening, understanding what someone needs, and making their day a little easier.

We're looking for a Customer Service Representativeto join our team in Wilmington. Whether you're starting your career or bringing experience from retail, hospitality, or another customer-focused role, you'll receive the training and support you need to succeed.

What You'll Be Doing

Every day, you'll speak with customers who have questions, need assistance, or are looking for information about our products and services. Some conversations are quick, while others require a little extra time and attention. Your goal is to make each interaction clear, helpful, and professional.

You'll also update customer records, process requests, and work closely with teammates to ensure every customer receives timely support.

Responsibilities

• Respond to customer inquiries by phone, email, and online messaging

• Assist with account updates and general service requests

• Resolve routine customer concerns with professionalism and care

• Maintain accurate records of customer interactions

• Provide clear information about products, services, and company policies

• Escalate complex issues to the appropriate team when needed

• Work collaboratively to deliver a positive customer experience

Who We're Looking For

We're interested in people who enjoy working with others and take pride in providing excellent service.

You may be a great fit if you:

• Communicate clearly and confidently

• Stay calm and organized in a busy environment

• Enjoy solving problems and helping people

• Have basic computer skills and are comfortable learning new systems

• Work well independently and as part of a team

Previous experience in customer service, retail, hospitality, office support, or a call center is helpful but not required.

What We Offer

• Schedule:Monday through Friday, 8:30 a.m. to 5:00 p.m.

• Pay:$19.00 to $23.00 per hour, depending on experience

• Paid training

• Health, dental, and vision insurance

• Paid time off and paid holidays

• Opportunities for career growth

• A welcoming and supportive team environment

Applicants must be authorized to work in the United States.

We are an equal opportunity employer and are committed to creating a workplace where everyone feels respected and included. Qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Apply Today

If you're ready to build valuable customer service skills and be part of a team that values professionalism, collaboration, and great customer experiences, we'd love to receive your application.