Customer Service Representative

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers' expectations and to provide doors that offer safety and protection to our customers' most important assets…people, products, capital investments and processes."> Customer Service Representative-Senneca Holdings-Wilmington, NC

Customer Service Representative

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers' expectations and to provide doors that offer safety and protection to our customers' most important assets…people, products, capital investments and processes.

Wilmington, NC

Senneca Holdings

Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.

Note: You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process.

https://senneca.com/

keywords: position summary,benefits,customer care,management,skills

Full Time

Overview: If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Hourly, Non-Exempt

401K, Dental, Life, Medical, Vision

Full-Time

We are searching for an experienced Customer Service Representative at our Wilmington, NC facility.

Benefits:

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

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Responsibilities:

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials

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Requirements:

• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)

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