Cadence, Customer Conversion, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Follow Through, Organizational Skills, Plumbing, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Scripting (Scripting Languages), Service Delivery, Telephone Skills, Writing Skills
Customer Service Representative
Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.
Salary: $21 - $23 per hour + bonuses
Schedule: Monday-Friday 8am-5pm
Basic Function: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
Daily Duties:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Skill Requirements:
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Salary: $21-$23/hr+ Bonuses
Deliver Wow Service
Honesty and Integrity
Empathy
Resourceful
Attention to Detail
Happiness
Committed to Growth and Learning
Working Environment:
- Standard office
- Temperature controlled
- Sitting/standing desk