Job PositionCustomer Service Representative (Spanish Bilingual)Job Hours8‑hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours.Job LocationWinston Salem, NC – Remote 3 weeks, In office 3‑4 days a monthJob SummaryCustomer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high‑volume call center environment. They serve as the “Beverage Expert” for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability.This position requires Spanish and English bilingual proficiency (spoken and written). They handle routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow‑up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.QualificationsBasicMinimum 1 year of experience in customer service, or a related call center roleMust have a High School Diploma or equivalent (GED)PreferredMust be bilingual in Spanish and English (spoken and written) – required for this positionExperience in an automated, high‑volume outbound/inbound call center environmentExperience handling escalation calls and resolving delivery or product issuesProven track record of maintaining accurate and complete customer ordersExperience using issue resolution and follow‑up techniques to manage customer relationshipsAbility to work collaboratively and support team operationsEqual Opportunity EmployerInfosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.#J-18808-Ljbffr