Administrative Skills, Billing, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Email Management/Administration, Email Technology, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order Processing, Organizational Skills, Petroleum, Resolve Customer Issues, SSI, Service Delivery, Spreadsheets, Telephone Skills, Time Management, Track Customer Issues
SSI Petroleum is currently seeking a Customer Service Representative for our Winter Haven, Florida location.
Key Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers and team members at all times.
- Communicate with customers through multiple channels, including phone, email, and other systems.
- Develop a strong understanding of company products and services to effectively answer customer inquiries.
- Process orders, forms, applications, and requests accurately and efficiently.
- Enter and manage email orders; scan and track daily deposits; update spreadsheets as needed.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Answer inbound and outbound calls and route them appropriately.
- Coordinate and communicate with internal teams to ensure seamless service delivery.
- Provide administrative and clerical support to ensure timely and accurate order processing.
- Assist Compliance and Dispatch Managers with various operational tasks as needed.
- Demonstrate strong attention to detail and the ability to work thoroughly under time constraints.
- Adapt to a fast-paced work environment while managing multiple priorities.
- Opportunity for growth into additional roles, including billing and other departments.
Qualifications & Requirements:
- Previous customer service experience preferred; strong communication skills required.
- High school diploma or equivalent (GED) required.
- Proficiency in Microsoft Office applications (Outlook, Excel, Word).
- Experience with computerized order entry systems is a plus.
- Strong multitasking abilities with excellent organizational skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Detail-oriented with a high level of accuracy.
Please forward your resume to the HR Manager vprescott@ssipetro.com
About SSI Petroleum:SSI Petroleum is a wholesale petroleum distributor of fuels & lubricants located throughout Central and South Florida. Family owned and operated since 1964, we specialize in providing our customers with affordable solutions to their energy needs. We offer a wide variety of quality products specifically formulated to cover an extensive range of industries and businesses. A recognized industry leader for over 50 years, SSI is dedicated to providing our customers with excellent customer service, reliable support and over 150 combined years of industry expertise. We operate 24 hours a day, 7 days a week, 365 days a year in order to ensure your business has what it needs, when it needs it. At SSI Petroleum, we pride ourselves on creating successful and lasting partnerships with our customers and strive to contribute to the success of your business!