Benefits:
Bonus based on performance
Competitive salary
Paid time off
Customer Service Representative / Team Coordinator
Help Homeowners. Support Craftsmen. Keep the Day Running Smoothly.
Do you genuinely enjoy talking with people?
Do you thrive ina fast-paced environment where every day is different?
Can you calmly solve problems, juggle multiple priorities, and help customers feel taken care of?
If so, we want to meet you.
Ace Handyman Services of South Central PA is looking for a Customer Service Representative / Team Coordinator to become the communication hub of our growing team. This is much more than an office job. You will be the first voice our customers hear, the support system for our craftsmen in the field, and a key part of delivering an exceptional customer experience.
Why Join Ace Handyman Services?
We are a locally owned and operated business backed by a nationally recognized brand. Our mission is simple: provide professional, reliable handyman services while creating an outstanding experience for both customers and employees.
What we offer:
Competitive Pay
Performance Bonuses
Paid Vacation
Regular Pay Reviews
Flexible Scheduling
Advancement Opportunities
Positive Team Environment
Stable, Year-Round Employment
The Opportunity to Make a Real Impact Every Day
What You'll Do
As our Team Coordinator, you'll help keep the entire operation running smoothly by:
Answering inbound calls and helping homeowners schedule services
Making outbound calls to follow up with leads and customers
Building rapport and helping customers find the right solutions for their projects
Supporting craftsmen with scheduling, communication, and job logistics
Coordinating materials and project information
Managing our dispatching and scheduling software
Maintaining accurate customer records and job notes
Resolving customer concerns professionally and promptly
Assisting with daily operational challenges and problem-solving
Supporting owners and management with special projects
Helping ensure every customer receives a "wow" experience
Who Thrives in This Role?
The ideal candidate:
Loves talking with people and building relationships
Enjoys helping customers and solving problems
Stays calm under pressure
Can manage multiple priorities without losing attention to detail
Is organized, proactive, and dependable
Enjoys working as part of a team
Has a positive attitude and a can-do mindset
Communicates professionally with customers, craftsmen, vendors, and teammates
Qualifications
Construction, home services, remodeling, or trades experience strongly preferred
3+ years of customer service, scheduling, dispatching, or office coordination experience
Strong phone and communication skills
Comfortable discussing pricing and scheduling services
Excellent organizational and multitasking abilities
Strong computer and technology skills
Experience with CRM, scheduling, or dispatch software is a plus
High School Diploma or GED
This is an in-person position
Bonus Points If You Have Experience In:
Handyman Services
Construction
Remodeling
Property Management
Service Dispatching
Home Improvement Sales
Customer Service Leadership
Success in This Position Looks Like:
Customers feel heard, valued, and cared for
Craftsmen have the information and support they need to succeed
Schedules stay organized and productive
Leads are converted into paying customers
Problems are solved quickly and professionally
The entire team wins because of your efforts
If you're looking for a career where you can make a difference every day while working with a great team, we'd love to talk with you.
PLEASE APPLY ONLINE. We are not accepting phone calls regarding this position. Qualified candidates will be contacted directly by our team.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.