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Customer Service Representative

The Panther Group

Worcester, MA

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JOB DETAILS
SALARY
$24–$26 Per Hour
LOCATION
Worcester, MA
POSTED
13 days ago

The Panther Group is seeking a professional and customer-focused Customer Service Representative to support daily order processing and customer communications for a growing organization. This is an excellent opportunity for candidates who enjoy helping customers, managing orders, and collaborating across departments to deliver outstanding service.

This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage customer inquiries in a fast-paced office environment.
What You’ll Do
  • Process new customer purchase orders accurately and efficiently
  • Answer inbound calls from customers and dealers regarding:
    • Product information
    • Pricing and availability
    • Technical assistance
    • Repair procedures and status updates
    • Product complaints
  • Help customers identify the correct products for their needs
  • Coordinate with internal departments including:
    • Sales
    • Production
    • Inventory Control
    • Accounting
    • Engineering
    • Shipping
  • Issue Return Authorization (RA) numbers for product returns
  • Coordinate demo loaner requests and shipping paperwork
  • Track shipments and provide customers with tracking information
  • Assist walk-in customers as needed
  • Support additional customer service and administrative duties as assigned
What You Bring
  • 1–3 years of customer service, office support, or order processing experience
  • Strong phone communication and interpersonal skills
  • Comfortable handling customer questions and resolving issues professionally
  • Proficiency with Microsoft Office:
    • Excel
    • Word
    • PowerPoint
  • Strong attention to detail and organizational skills
  • Ability to work effectively with multiple departments
  • Professional, team-oriented attitude
Preferred Qualifications
  • Bachelor’s degree preferred
  • Experience in product support, dealer support, manufacturing, or order entry environments
  • Experience with customer-facing administrative roles
Work Environment
  • Office-based role
  • Prolonged computer and phone use
  • Routine, structured workflow
  • Occasional interaction with upset customers requiring professionalism and patience
  • Potential occasional trade show support opportunities

Pay is $24-$26 per hour DOE
#ZRCS

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

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