Job Title: Customer Service RepresentativeLocation Requirements: HybridJob Type: Contract
Role Overview:You will provide Tier 1 and Tier 2 support for the Workday Supplier Workstream, assisting internal teams, external vendors, and agency stakeholders. You will handle supplier onboarding, invoice inquiries, payment updates, portal navigation, and troubleshooting. You will act as the primary contact for support requests and help educate users on portal use and procedures.Responsibilities:
Respond promptly to support requests via tickets, phone calls, and emails regarding the Workday Supplier Module and Supplier Portal
Assist external vendors and internal staff with supplier portal registration, tax form submissions, banking updates, and profile maintenance
Guide users through invoice submission issues, purchase order matching problems, payment inquiries, and workflow errors
Log, categorize, and track support tickets, escalating complex issues to Tier 3 analysts
Educate end-users and vendors on portal navigation and self-service features
Update knowledge base articles, SOPs, and quick-reference guides to improve user self-service
Numbers & Facts
Location
Atlanta, GA
Skills
Banking Servicesunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Onboardingunmatched
Purchase Ordersunmatched
Standard Operating Procedures (SOP)unmatched
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