Customer Service Representative

People for People is looking for a Customer Service Representative (FT), Yakima, WA for our Non-Profit organization located in Yakima, WA. We are looking for a professional, creative, and dynamic person who enjoys working with community residents. Please apply on our website at www.pfp.org.

Summary: The Customer Service Representative (CSR) works closely with clients or advocates in a call center environment and via telework. This includes accepting requests via telephone/fax/email or web portal for transportation and related services. The CSR determines eligibility for transportation and other related services for the designated service areas in Washington State utilizing PFP’s custom transportation and brokering software. The CSR arranges appropriate transportation solutions for a client to reach their critical medical service.

Requirements: 

• High school diploma or GED equivalent.
• Two years’ experience as a Customer Service Representative, Client Service Representative, or similar experience in a related field
• Excellent communication and customer service skills.
• Employment is contingent upon successfully completing and passing a Pre-employment Drug Screen and a Washington State Patrol Background Check and/or National Background Check, Reference Checks, Credit Check if applicable, and other required documents.
• Ability to attend in-person department training meetings as directed.

Starting Wage: $17.97/Hour plus a comprehensive benefits package.

Salary Range: $17.97 - $23.45/Hour plus a comprehensive benefits package.

Benefits: 

• 13 Paid holidays
• 2 Weeks accrued paid vacation annually
• Paid accumulated Sick Leave
• Medical, Dental and Vision Insurance
• Health Savings Account (HSA)
• Flexible Savings Arrangement (FSA)
• Employer paid Group Term Life and Accidental Death and Dismemberment (AD&D) Insurance
• Employer paid Long Term Disability (LTD)
• Wellness Programs
• Partial Reimbursement for Gym/Fitness Center membership or monthly dues.
• Smoking Cessation Assistance.
• Employee Assistance Program (EAP).
• Guidance Resources on topics such as health and wellness, legal regulations, money and investments, etc.
• Life Assistance Program: Similar to an EAP.
• Well-being Coaching.
• Financial Connect: financial planning expertise.
• Additional Group Term Life Insurance and AD&D options available
• 401(K) Savings Plan with Employer Matching Contribution and Annual Base Contribution
• Individual Retirement Account (IRA) option also available
• Accident Insurance
• Identity Protection coverage available
• Tuition Assistance Program
• Up to 80 Hours Paid Jury Duty Leave
• Paid Bereavement Leave

Please apply on our website at www.pfp.org. To be considered for this position, you must apply on our website and include all of the following documents: Cover Letter, Resume and a People for People Application. Only complete application packets will be considered.

Position may remain open until filled.

People For People is an equal opportunity employer/program and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, marital status, age, or any other protected status covered by the federal or state law. Please let People For People know if you need of a reasonable accommodation in order to perform the essential functions of the job or to participate in the application process. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.