Customer Service Representative

Your Daily Role:

• Answer technical questions from customers (via phone and email) regarding our products, our website, and credit card payments;
• Guide customers through the creation and management of their online accounts;
• Monitor shipments and take necessary steps in case of transportation or delivery issues;
• Collaborate with various internal teams to meet the personalized needs of our clientele.
  
  

What Makes You the Ideal Candidate:

• Experience in customer service or technical support (an asset);
• Strong sense of customer service and an empathetic approach;
• Proficiency with Microsoft Office Suite and computer systems;
• Positive attitude and a strong team spirit.
  
  

Why You’ll Love It Here

• We don't just talk about well-being; we live it.
• 3 weeks of "mobile" vacation starting in your first full year;
• Paid Holiday Closure between Christmas and New Year’s Eve (exact dates determined annually).
• Up to 6 paid days for health or family "life happens" moments;
• Access to a 401K plan;
• Medical insurance with an employer contribution.

A few more reasons to convince you this job is made for you: Who is Panthera Dental?

We are a 100% Quebec-based family business with a global heart. Headquartered in the beautiful Quebec City, we’ve become a world leader in CAD/CAM implant solutions and dental devices for sleep-disordered breathing.

Our Big Goal? To revolutionize the global market. We build our own tech, use the highest-grade materials, and provide a level of personalized service that’s honestly hard to find elsewhere.

We’re one united team where every single person’s contribution is the secret sauce to our success. Innovation, high standards, and a friendly, open-minded culture—that’s just how we roll.

Ready to join the adventure?

If you’re a go-getter who loves a challenge and wants to make a real impact, we want to hear from you! Join a team that values innovation as much as it values its people.