Job Description
Job Description:
Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.
Specific Skills Needed:
Required levels/ Years of Experience education:
Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.
Specific Skills Needed:
- Top 3-5 mandatory and/or minimum requirements: Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.
- Top 3-5 desirable attributes/qualifications? Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.
Required levels/ Years of Experience education:
- High School diploma / 4+ years of customer service experience.
Numbers & Facts
| Location | Youngstown, OH |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | http://www.avaconsulting.com |
About Company
AVA Consulting provides the Best Talent to our clients. Our differentiators include: Strong Management team: helping to improve efficiencies. Deep Expertise: truly professional in their approach/delivery. Proven Track Record: worked with organizations of all sizes. Superior Execution: effective processes and well-trained staff. Long term Fulfilling Partnerships: is what we strive for Programs that fit your needs: with a total flexible approach.
Skills
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- High School Diplomaunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Online Communicationsunmatched
- Problem Solving Skillsunmatched
- Time Managementunmatched
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