Customer Service Representative

Ava Consulting

Youngstown, OH

JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, High School Diploma, Microsoft Office, Microsoft Product Family, Online Communications, Problem Solving Skills, Time Management
LOCATION
Youngstown, OH
POSTED
2 days ago
Job Description:

Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.

Specific Skills Needed:
  • Top 3-5 mandatory and/or minimum requirements: Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.
  • Top 3-5 desirable attributes/qualifications? Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.

Required levels/ Years of Experience education:
  • High School diploma / 4+ years of customer service experience.

About the Company

A

Ava Consulting

AVA Consulting provides the Best Talent to our clients.  Our differentiators include: Strong Management team: helping to improve efficiencies. Deep Expertise: truly professional in their approach/delivery. Proven Track Record: worked with organizations of all sizes. Superior Execution: effective processes and well-trained staff. Long term Fulfilling Partnerships: is what we strive for Programs that fit your needs: with a total flexible approach.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
http://www.avaconsulting.com