Accelerate your career at Pulse Final Mile a leading provider of transportation solutions with cutting -edge technology at the core. At Pulse Final Mile we are customer -centric and strive to deliver the difference one customer one home and one delivery at a time. As a Customer Service Representative CSR at Pulse Final Mile you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast -paced position requires a skilled professional capable of dispatchin g delivery teams maintaining positive customer relationships and driving operational efficiency while directly supporting our clients customers. Responsibilities • Coordinate effective communication flow between Network Carrier Partners NCPs customers clients and Pulse representatives. • Provide on -site warehouse support daily to ensure carrier teams adhere to client SOW procedures. • Act as a local Pulse representative within the market fostering a positive image and ensuring adherence to Pulse standards and operating procedures while upholding the Pulse culture and values. • Ensure compliance with specified contract metrics and terms. • Maintain high standards for all operational activities. • Support contract drivers and customers daily. • Monitor routes and provide all interested parties with updates related to delivery orders and escalations. • Handle inbound and outbound calls throughout the scheduled shift. • Conduct truck check -in and loadout throughout the week. • Update various reports and trackers. • Conduct inventory audits or dock checks. • Provide world -class customer service. Requirements • 1 years of customer service experience. • Experience with Microsoft Office Excel and Outlook preferred. • Excellent communication skills. • Schedule flexibility. • Positive attitude. Schedule • Based on market requirements and needs. • Holiday availability. • Weekend availability. Benets • 401k • Dental insurance • Health insurance • Paid time off • Vision insurance Equal Opportunity & Legal Compliance Employment at Pulse Final Mile is at -will meaning either party may terminate the employment relationship at any time with or without cause or notice subject to applicable laws. Pulse Final Mile is an Equal Opportunity Employer and complies with all fede ral state and local employment laws. We also provide reasonable accommodations to qualied applicants and employees with disabilities. If you require an accommodation during the application process please contact our Human Resources department at hrpulsenalmile.com or by calling 714 -706 -3657.