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Customer Service Representatives

Atrium

Bridgewater, NJ

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Escalations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Genetics, Identify Issues, Interviewing Skills, Presentation/Verbal Skills, Retail, Short Messaging Service (SMS), Standard Operating Procedures (SOP), Systems Maintenance, Team Player, Telephone Skills, Wholesale Industry, Writing Skills
LOCATION
Bridgewater, NJ
POSTED
1 day ago
Client Overview:
Our client, a well-known luxury clothing brand, is seeking Customer Service Representatives to join their team on a 6-month contract basis. Candidates must be able to work 40+ hours per week, including a weekend day (Saturday or Sunday), and be flexible to work between 9 am and 9 pm.

Salary/Hourly Rate:
$18/hr

Position Overview:
The Customer Service Representative will manage inbound calls, emails, and live chats, escalate issues, and ensure customer loyalty and retention. Candidates must be flexible to work between 9 am and 9 pm, and a weekend day each week.

Responsibilities of the Customer Service Representatives:
  • The Customer Service Representative will respond to customer inquiries, de-escalate upset customers, troubleshoot orders, and suggest remedies.
  • Partner with internal teams to provide customer satisfaction.
  • Update the CRM systems for all customer accounts and order information.
  • Follow company SOPs and adhere to existing policies.
Required Experience/Skills for the Customer Service Representatives:
  • Candidates must have at least 1+ years of customer service experience, specifically via phone and email.
  • Experience working with a CRM.
  • Excellent communication skills, both written and verbal.
Preferred Experience/Skills for the Customer Service Representatives:
  • Experience in a retail or wholesale company preferred.
Education Requirements:
  • High school diploma is required
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 401259

About the Company

A

Atrium

Founded in 1995, Atrium is a global WBENC certified leader in Extended Workforce Management and Talent Solutions that partners with the world’s largest brands to reimagine how work gets done. Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. By getting to know you and listening to what truly motivates you, we build lasting relationships and find our applicants jobs they love.

COMPANY SIZE
250 to 500 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumglobal.com

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