Customer Service Representitive

Mauck Insurance Agency, Inc. is more than just an insurance provider; we're a cornerstone of the Niagara, Wisconsin community, dedicated to offering peace of mind through personalized service. For years, we've been building trust one client at a time, and now, we're looking for someone special to join our close-knit team as a Customer Service Representative. If you have a natural knack for making people feel heard, valued, and well-cared for, and you find satisfaction in helping others, this could be the perfect fit for you. You'll be the friendly voice and helpful hand that our clients rely on, guiding them through their insurance needs with empathy and expertise. We pride ourselves on creating a warm, supportive atmosphere where both our clients and our team members feel like family. Come be a part of an agency that truly cares and makes a difference right here in Niagara.

Salary Range: $16.00 - $18.00 per hour

Hourly Base Salary Based on Experience

Disability Insurance

Parental Leave

Advancement Opportunities

Paid Time Off (PTO)

Hands on Training

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Mon-Fri Schedule

Retirement Plan

Mentorship with Established Agent

Pay Raise Opportunities

Licensing Assistance

Ongoing Training Seminars

Work-Life Balance

Team Meetings

Hands-On Training

Team Building Activities

Paid Holidays

Responsibilities

Greet clients warmly and professionally, whether in person, by phone, or via email.

Respond to client inquiries regarding policies, coverage, billing, and claims with clarity and patience.

Assist clients in completing applications and necessary insurance forms.

Process policy changes, endorsements, and cancellations accurately and efficiently.

Provide support to the sales team by preparing quotes and client materials.

Maintain accurate and up-to-date client records in our agency management system.

Foster strong relationships with clients by providing outstanding service and addressing their needs proactively.

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Previous customer service or sales experience, ideally within the insurance industry.

Excellent communication and interpersonal skills, with a friendly and professional demeanor.

Strong organizational skills and attention to detail.

Proficiency in basic computer applications and ability to learn new software quickly.

A genuine desire to help others and build positive relationships.