Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, High School Diploma, Interpersonal Skills, Multitasking, Order Processing, Pricing, Problem Solving Skills, Resolve Customer Issues, Returns Processing, Sales Support, Salesforce.com, Time Management, ZenDesk
Job Summary
Customer Service Representatives serve as the primary point of contact between a company and its customers. They ensure a positive customer experience by addressing questions, resolving complaints, and supporting sales or service processes.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve product or service issues efficiently and professionally
- Provide accurate information about products, services, pricing, and policies
- Process orders, returns, refunds, or exchanges
- Document customer interactions in CRM systems
- Escalate complex issues to supervisors when necessary
- Follow up with customers to ensure satisfaction
- Maintain a positive, empathetic, and professional attitude
Required Skills
- Strong communication and interpersonal skills
- Active listening and problem-solving abilities
- Patience and emotional intelligence
- Basic computer skills and familiarity with CRM software (like Salesforce CRM or Zendesk)
- Ability to multitask and manage time effectively
Qualifications
- High school diploma or equivalent (some roles may prefer an associate’s or bachelor’s degree)
- Previous customer service experience (preferred but not always required)
- Training is often provided on the job
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