Customer Service Representive

iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets.

iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s).

We currently have an opening for Customer Service Representative in our Gowanda Electronics facility, located in Gowanda, NY. This position is critical to the success of iNRCORE Group and will be supporting customer account management, order processing, and sales support activities to ensure exceptional customer experience and revenue growth. This role reports directly to the Customer Service Manager or Sales Manager.

The ideal candidate for this position should be highly organized, detail-oriented, and customer-focused with strong communication skills. They should have experience in a manufacturing environment, handling customer inquiries, processing orders, and supporting sales initiatives. Familiarity with ERP systems, Microsoft Office, and customer portals is essential. A proactive attitude and ability to work collaboratively across departments are key.

Details of the Role: The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements.

Duties and Responsibilities:

• Communicate directly with customers via phone, email, and portals to address inquiries and resolve issues
• Process customer orders, schedule changes, and maintain accurate account records
• Prepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications
• Maintain forecasts for assigned products and update customer portals as required
• Coordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements
• Support outside sales representatives with account information and lead generation
• Participate in weekly production planning and sales meetings
• Handle customer complaints in accordance with the company's Quality Management System
• Maintain up-to-date files for customer accounts and portal login information
• Assist with invoice and payment inquiries in collaboration with Accounting
• Promote a positive, proactive attitude and maintain professionalism in all customer interactions
• Perform other customer-related duties as assigned

• High school diploma required; Associate's Degree preferred
• Minimum of 2 years of customer service experience in a manufacturing or technical environment
• Strong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems
• Excellent verbal and written communication skills
• Ability to read and interpret customer specifications and documentation
• Strong organizational skills with attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities
• Positive attitude and ability to resolve problems effectively
• High level of integrity and ability to handle confidential information

• Excellent earning potential with qualifying annual bonuses
• Health, Dental, and Vision Benefits
• Elective Flexible Spending and Dependent Care Accounts
• Company paid and elective buy-up Life & AD&D Insurance
• Company paid Short-Term Disability and Elective Long-Term Disability
• Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
• 401(k) Retirement Savings Plan with qualifying Company match
• Company paid mental health and Employee Assistance Program (EAP)
• Paid Holidays and generous paid time off (PTO)
• Employee Discount Program (LifeMart via ADP)
• Tuition Reimbursement for qualifying degrees and certification programs.