Customer Service Reservationist

Answers calls from customers and schedules transportation appointments. Enters data into scheduling system. Assists customers with other inquiries regarding transportation services such as ETA’s, activating will calls, and cancellations.

Duties:

· Accurately enters customer and trip data into the scheduling software system.

· Assist customers scheduling transportation to and from doctor appointments, hospital visits, nursing homes, and other locations.

· Maintains knowledge of ongoing programs, pricing, and procedures.

· Meets or exceeds all performance targets for the call center.

· Works with Dispatch to ensure customers are picked up within committed timeframe.

· Follows approved policies and procedures to complete daily tasks.

· Cancels trips and notifies Dispatch immediately upon customer notification of cancel.

· Follows call center attendance guidelines.

· Maintains a positive attitude and friendly, professional tone while speaking to customers and co-workers.

· Completes any other tasks or duties assigned to them or asked of them.

Skills/Qualifications:

· Customer Service Experience, Computer Knowledge, Quality Focus, Problem Solving, Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking, Organization and Time Management Skills.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed