Customer Service

Customer Service

Salary

$15.50 Hourly

Location

Roanoke, VA

Job Type

Part Time

Job Number

201003694

Department

Parks, Rec & Tour - Admin

Opening Date

07/17/2026

Closing Date

7/31/2026 11:59 PM Eastern

• Description
• Benefits

GENERAL DESCRIPTION

Performs work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned.

• Shift Hours: 8:00am-12:30pm
• Days: Monday-Friday

ESSENTIAL JOB FUNCTIONS

• Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns.
• Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner.
• Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people.
• Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy.
• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Provide customers with product and service information regarding the facility.
• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation.
• Performs inventory of front desk office supplies.
• May work varied shifts to accommodate customers and facility.

REQUIREMENTS/PREFERENCES

Education

Required: Completion of the tenth grade in High School.

Experience

Preferred: One (1) to two (2) years of customer service experience (could be in a variety of settings).

Certifications/Licenses

Required: Upon employment may be provided training for certification in CPR and First Aid.

Knowledge, Skills and Abilities

• Strong ability to work with public in person and by phone.
• Ability to advise on and interpret County policies in researching and resolving customer inquiries, requests and complaints.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain excellent working relationships with staff, coworkers, activity participants and the general public.
• Ability to function as part of a team.
• Ability to perform set-up and breakdown of tables, chairs and equipment as required for programs, activities and rentals.
• Good knowledge of office terminology, procedures, equipment technology.
• Ability to maintain membership accounts involving mathematical computations.
• Ability to follow oral and written direction and work procedures.
• Ability to take initiative and follow through to completion.
• Skills in using Microsoft Word, Excel and other computer software.

Additional Requirements

Must be 16 years of age or older. Must be able to work a flexible schedule.

Supervisory Responsibilities

None

OTHER INFORMATION

Benefits are available to full-time positions only.

Employer County of Roanoke Virginia

Address 5204 Bernard Drive

Roanoke, Virginia, 24018

Phone 540-772-2018

Website http://www.roanokecountyva.gov