The Customer Service role is vital in ensuring exceptional support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor position operates under direct management and primarily works regular day shifts using basic helpdesk tools. Beyond handling customer inquiries, the role also involves collaboration across departments to enhance service delivery.
Responsibilities
Provide timely and effective customer support
Process customer orders accurately and efficiently
Maintain clear and professional communication with customers
Perform data entry tasks related to customer interactions and orders
Develop and maintain thorough product knowledge
Collaborate with other departments to resolve issues and improve service
Preferred Qualifications
1+ years experience in customer service
High school diploma or equivalent
Strong communication skills
Effective problem solving abilities
Conflict resolution experience
Excellent time management
Ability to multitask efficiently
Active listening skills
Numbers & Facts
Location
Rochester, NY
Skills
Communication Skillsunmatched
Conflict Resolutionunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Help Deskunmatched
High School Diplomaunmatched
Multitaskingunmatched
Order Processingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Time Managementunmatched
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