Would you enjoy being part of a fast-growing, but well-established company with great benefits? If you like customer service & sales, but also live for everything Powersports, you should apply for our Customer Service & Sales position.
A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer requests of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products.
We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.
Responsibilities
- Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F)
- Available to work weekends & holidays on a rotational basis
- Manage telephone calls professionally, efficiently, and with great communication skills
- Process customer orders/changes/returns according to established policies and procedures
- Work closely with team members to resolve customer disputes
- Work with vendors to resolve potential quality/fulfillment issues
- Provide Timely feedback to the sales team regarding service failures or customer concerns
- Provide feedback and continual improvement to Sales/Service strategies
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
- Other related duties as assigned
Priorities
- Customer Relations
- Sales Service
- Problem Resolution
- Time Management
- Organization
Preferred Skills and Experience
- Customer Sales and Service experience
- Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
- Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
- Experience with E-Commerce & E-Commerce platforms
- Powersports expertise or Powersports parts & accessories knowledge
Benefits Information
- Competitive Pay based on education & experience
- Ongoing training, and career development opportunities
- Competitive Health Insurance
- Paid Holidays
- Paid Time Off
- Double Time Holiday Pay
- Monthly Attendance Bonus
- Employee discounts on parts & accessories
- 401k with Guaranteed Employer contribution
- 401k Profit Sharing
- Cash Balance Pension Plan
- Disability & Life Insurance