Aurora Insurance Services, a division of First Continental Mortgage, primarily focuses on writing home, auto, and life insurance with a strong emphasis on home insurance through our affiliate mortgage companies and their respective home builders.
We are seeking an experienced Customer Service Representative who thrives at multitasking in a high-volume setting for our Houston OR Dallas office. This role can be remote or partially remote for a well-qualified candidate.
Key Responsibilities
- Assist with client policies and marketing/email campaigns.
- Respond to requests/leads via phone or email in a prompt and professional manner.
- Transacting policy changes.
- Customer acquisition by building a strong rapport with current and prospective clients.
- Provide quotes as requested.
- Cross-selling.
- Policy renewal offerings.
- Request missing and/or required information from client by phone, via email, or letter.
- Other duties as assigned.
Requirements
- Must be General Lines Licensed.
- Excellent communication and interpersonal skills, including phone etiquette.
- Adept at time management and multitasking.
- Skillful in Microsoft Office including Microsoft Word, Outlook, and Excel.
- Knowledge of the EZLynx is preferred but not required.
- Applicants with strong management skills can potentially grow into a future managerial position as the company grows.
What Aurora Offers
We offer a competitive compensation package including base salary, where you will be rewarded for your performance and recognized for delivering a high level of customer service. Other benefits include:
- Medical, Dental, and Vision
- FSA, Life, Supplemental Life, Supplemental Insurance
- 401(k)
- Vacation and Sick Time