Customer Service Sales Representative

Santa Rosa, California | Full-Time, Permanent

Support Clients. Build Relationships. Grow Your Career.

iStaff Pros is partnering with a Farmers Insurance agency seeking a Customer Service Sales Representative to support its Personal Lines team and provide a positive, responsive experience for both existing and prospective clients.

If you’re a friendly, motivated professional who enjoys helping people, solving problems, and building strong client relationships, this could be a great fit.

About the Role

As a Customer Service Sales Representative, you’ll support the Personal Lines team by assisting clients with service questions, billing needs, follow-up, and day-to-day account support.

You’ll serve as a helpful point of contact for both existing and prospective clients while working closely with the agency team to provide timely, professional service and maintain strong client relationships.

What You’ll Do

• Assist with inbound customer calls and general service inquiries
• Follow up with existing and prospective clients
• Help clients understand and resolve billing questions
• Research client concerns and identify timely solutions
• Provide professional, positive communication throughout the customer experience
• Maintain knowledge of basic insurance products, billing, and processing guidelines
• Support the Personal Lines team with additional customer service needs as assigned

What You’ll Bring

• High school diploma or equivalent required
• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Ability to meet individual performance goals and expectations
• Strong problem-solving and follow-through skills
• Comfortable receiving feedback and working collaboratively with a team
• Proficiency with Windows and Microsoft Office

What We Offer

• Full-time, permanent opportunity
• Competitive hourly compensation
• Commission and bonus opportunities
• Paid time off
• Licensing and continuing education reimbursement
• Paid product training
• Career advancement opportunities
• Employee rewards and discounts

Ready to Apply?

If you’re a customer-focused professional who enjoys helping clients, building relationships, and growing your career in the insurance industry, we’d love to hear from you.

Apply today to learn more.

This position is with a Farmers independent contractor agent, not Farmers Insurance Company.