We are seeking the right candidate to support the sales process and deliver exceptional customer service throughout the customer lifecycle—from onboarding new customers to managing recurring orders. This role works closely with the sales team to help grow the customer base, follow up on business leads, and ensure a smooth customer experience.
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This position provides essential departmental support, including preparing reports and presentations, while also assisting fellow team members, supporting front-office activities, and contributing to special projects as needed.
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Job Functions:
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Sales & Marketing Support
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Onboard new customers utilizing customer service processes and procedures
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Manage (receive, accurately enter, and confirm) purchase orders (POs)
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Communicate with customers regarding the status of POs
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Maintain order board to oversee order timelines and effectively communicate updates
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Coordinate with Production for timely processing and shipment of orders
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Process invoices for UPS and prepaid credit card payments
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Field and resolve customer concerns and feedback
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Enter leads into Customer Relationship Management (CRM) system
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Engage customer accounts to maintain relationships and support sales growth
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Prepare and coordinate samples shipments to customers
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Facilitate and document price quotations as needed from sales team
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Generate monthly sales reports and presentations
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Assist with marketing materials and trade show logistics
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Support travel planning for Sales team and CEO
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Office Support
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Greet visitors
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Answer phone, screen and direct calls, & sort mail as necessary
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Maintain order/tidiness in front office
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Order office supplies as needed
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Assist with corporate events
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General
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Support continuous improvements to enhance processes, increase efficiency, and reduce waste
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Perform other related duties assigned by management
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Job Qualifications:
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Education
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Bachelor’s degree preferred (technical or business degrees is ideal)
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Experience
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2 or more years in manufacturing environment (food or flavor manufacturing preferred)
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2 or more years in customer service in a business-to-business environment
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Proficient in QuickBooks (Enterprise preferred) or other MRP software
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Familiarity with CRM systems
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Experience using MailChimp or similar marketing campaign platforms
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Experience or training in Safe Quality Food (SQF) quality regulations
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Skills
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Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
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Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
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Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
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Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
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Competency in Microsoft Office suite (SharePoint platform preferred)
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Perform calculations quickly and accurately
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Conduct oneself in a professional manner
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Author SOPs and document processes
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Conduct oneself in a professional manner
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Physical Requirements
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See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)
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Lift and carry up to 30 pounds occasionally
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Remain stationary at desk and use computer sporadically throughout workday
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Possess general vision, hearing, speech, and ideally color perception abilities
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Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
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Climb ladder and mobile staircase, balance, kneel, and crouch occasionally