Customer Service & Sales Support Representative

Legacy Staffing has partnered with a leading manufacturing company in Massillon, OH to hire a Customer Service & Sales Support Representative. This is a first-shift opportunity with a pay range of $20.00-$22.00 per hour based on experience and skill level.  This role focuses on providing exceptional customer service, managing customer orders, supporting the sales team, and ensuring seamless communication between customers and internal departments. The ideal candidate enjoys working in a fast-paced manufacturing environment and takes pride in keeping projects and customer orders moving efficiently.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone and email.
• Enter, process, and manage customer orders while maintaining accurate records.
• Provide product information, pricing, order status updates, shipment details, and delivery schedules.
• Track orders and shipments, proactively communicating delays or changes to customers.
• Support the sales team with quotes, reports, spreadsheets, customer account information, and documentation.
• Maintain organized customer files, order documentation, and internal records.
• Work closely with production, shipping, and other internal departments to ensure customer satisfaction.
• Research and resolve customer inquiries related to orders, shipments, and releases.
• Assist in identifying process improvements to enhance customer experience and operational efficiency.

Required Qualifications:

• Minimum of 2 years of customer service, sales support, inside sales support, or administrative experience.
• Manufacturing industry experience strongly preferred.
• Proficiency in Microsoft Excel and Microsoft Word.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• High attention to detail with accurate data entry skills.
• Ability to work independently and prioritize multiple responsibilities.
• Experience with ERP or order management systems is a plus.
• Associate degree, trade school training, or related education preferred.

Ideal Candidate Traits:

• Customer-focused mindset with strong problem-solving skills.
• Ability to build positive relationships with customers and internal teams.
• Self-motivated and proactive communicator.
• Comfortable working in a fast-paced manufacturing environment.
• Strong sense of urgency and ownership over customer satisfaction.

Benefits Include:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Stable, growing manufacturing company
• Long-term career growth opportunities
• Weekly pay
• Temp-to-hire and direct hire opportunities with top employers across Ohio

Legacy Staffing is an Equal Opportunity Employer. 
Apply Today! Contact Scott at 216-377-1109 or at

Scott@legacystaffing.com