Customer Service Sales Support

Customer & Sales Support

Position Overview

We are looking for a motivated and customer-focused professional to join our team as a Customer & Sales Support specialist. This individual will help manage customer interactions, support day-to-day operations, and assist with sales initiatives to help drive overall business growth.

The ideal candidate enjoys building relationships, solving problems, and working in a fast-paced environment where no two days are the same.

Primary Responsibilities

Customer Support & Account Coordination

• Serve as a main point of contact for incoming customer inquiries via phone and email
• Provide prompt follow-up communication to maintain strong customer engagement
• Assist customers with questions, service concerns, and product-related needs in a professional and solutions-oriented manner
• Build positive long-term relationships with customers to encourage satisfaction and retention
• Maintain accurate customer information and help identify ways to improve service quality and efficiency

Sales & Business Development Support

• Introduce and explain company products and services to prospective and existing customers
• Identify customer needs and recommend appropriate solutions based on those needs
• Support outbound outreach and lead generation initiatives
• Assist with achieving monthly sales and customer service goals
• Review sales activity and customer trends to help identify opportunities for growth

Qualifications & Skills

• Strong communication and relationship-building abilities
• Highly organized with solid multitasking and time management skills
• Customer-service mindset with strong problem-solving capabilities
• Comfortable working independently while also collaborating with a team
• Positive attitude with a willingness to learn and grow professionally
• Prior experience in customer service, sales support, or account coordination preferred
• Familiarity with CRM systems such as Salesforce is a plus
• High school diploma required; college coursework or degree preferred