Job Description
Job Title: Customer Service & Sales Support Specialist 1st Shift
Position Type: Full-Time Contract
Work schedule: 1st Shift (7:00 AM 3:30 PM, Monday Friday)
Location: 100% Onsite in Kalamazoo, MI
Overtime Requirement: Voluntary overtime available; occasional mandated overtime may be required based on business needs
Job Overview
We are seeking a detail-oriented Customer Service & Sales Support Specialist to manage direct customer communications and support daily sales operations across both pre-sale and post-sale lifecycles. In this 100% onsite role, you will act as a primary point of contact for clients, distributors, and internal departments to drive customer satisfaction, resolve order/shipping challenges, and support maintenance service goals.
The ideal candidate brings 3+ years of experience in sales support, account coordination, or client services, along with a strong understanding of order fulfillment, warranty workflows, and cross-departmental coordination.
Key Responsibilities
- Pre-Sale Support: Respond to customer inquiries regarding product literature, specifications, and pricing schedules; identify new business opportunities and coordinate with production to align shipping schedules.
- Post-Sale & RMA Administration: Address customer requests regarding order status, delivery tracking, and Return Merchandise Authorizations (RMA); evaluate the validity of warranty claims and schedule repair resources.
- Order & Issue Resolution: Troubleshoot and resolve invoicing discrepancies, production delays, and shipping issues by collaborating directly with internal teams and external logistics partners.
- Customer Account Management: Receive accurate accounts of equipment failures from customers or distributors, compile status reports for management, and identify add-on service or product opportunities.
- Cross-Functional Collaboration: Partner with sales, production, maintenance, and finance teams to meet service sales targets, optimize delivery timelines, and maintain positive client relationships.
Qualifications & Requirements
- Experience: Minimum of 3+ years of experience in customer service, sales support, client operations, or post-sales account management.
- Process Knowledge: Practical understanding of order processing, shipping/invoicing workflows, warranty claims, and RMA procedures.
- Communication Skills: Excellent verbal and written communication skills to maintain professional relationships with clients, distributors, and cross-functional teams.
- Problem-Solving Ability: Proven ability to navigate complex customer inquiries, resolve operational bottlenecks, and apply established guidelines to make sound decisions.
- Work Style: Reliable, detail-oriented, and comfortable working within defined operational procedures while managing multiple customer priorities in a fast-paced environment.
Numbers & Facts
| Location | Kalamazoo, MI |
| Job Type | Full-time, Employee |
| Industry | Staffing/Employment Agencies |
| Salary | $0–$20 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Headquarters | Kalamazoo, MI, US |
| Website | https://www.comrise.com/en |
Benefits
401K, Life Insurance
About Company
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!
Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.
Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.
Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)
Skills
- Billingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Distribution Channelunmatched
- Financeunmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Maintenance Servicesunmatched
- Meet Sales Quotaunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Operationsunmatched
- Operations Processesunmatched
- Order Deliveryunmatched
- Order Processingunmatched
- Order/Customer Fulfillmentunmatched
- Partner Salesunmatched
- Post-Salesunmatched
- Pre-Salesunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Resolve Customer Issuesunmatched
- Return Merchandise Authorization (RMA)unmatched
- Sales Administrationunmatched
- Sales Cycleunmatched
- Sales Managementunmatched
- Sales Operationsunmatched
- Sales Prospectingunmatched
- Sales Supportunmatched
- Status Reportsunmatched
- Writing Skillsunmatched
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