Customer Service & Scheduling Supervisor

ZF

Marshall, IL

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JOB DETAILS

SALARY

$85,000–$95,000 Per Year

SKILLS

Budgeting, Calendar Management, Communication Skills, Conferences, Customer Relations, Customer Service Management, Customer Support/Service, Diversity, Electronics, Equal Employment Opportunity (EEO), Incentive Programs, Materials Planning, Metrics, Microsoft Excel, Microsoft Word, Problem Solving Skills, Product Development, Production Management, Production Planning, Production Schedule, SAP, Schedule Development, Sustainability, Team Player, Time Management, Willing to Travel

LOCATION

Marshall, IL

POSTED

Today

Customer Service & Scheduling Supervisor

Country/Region: US

Location:

Marshall, IL, US, 62441

Req ID 87707 | Elec Op - Marshall, United States ZF Active Safety and Electronics US LLC

Job Description

About the Team:

Supervise production schedulers and customer service staff to ensure accurate planning and scheduling.

What you can look forward to as Customer Service & Scheduling Supervisor:

+ Interface with customers regarding shipment and delivery information.

+ Supervises and coordinates activities of workers engaged in customer service activities.

+ Responsible for direct supervision of the customer service team, including the creation of work schedules according to budgets and workloads.

+ Report the customer issues affecting delivery metrics to internal management.

+ Maintain SAP data relevant to production scheduling (scheduling agreements, master data, etc.)

+ Interact with internal and external customers to aid in the resolution of issues.

+ Assist in SIOP process as required.

+ Occasional travel for customers requires business conferences.

Your profile as Customer Service & Scheduling Supervisor

+ Bachelor’s degree required

+ Minimum 6 years’ experience in Customer Service or Material/Production Planning

+ Strong communication skills are required, both written and spoken.

+ Proficient in software including Microsoft Excel, Microsoft Word, and SAP.

+ Organizational and time management skills.

The expected base compensation for this role is $85,000 - $95,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

What we offer in Marshall:

+ A supportive collaborative team environment

+ Annual Incentive Plan

+ Paid Vacation

+ 401k Plan

+ Health Care Benefits

+ Paid Holidays

+ A strong diversity culture

+ Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Service & Scheduling Supervisor and apply now!

Contact

Bethany Vijayakumar

+1 734 855 3882

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

About the Company

ZF

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