Job Title: Customer Service & School Outreach Center Coordinator
About the Role
We are seeking an energetic, professional, and motivated communicator to join our growing school outreach team. In this role, you will connect with school staff, introduce our educational programs and parent workshops, respond to inquiries, and help schools identify services that meet the needs of their families.
The ideal candidate enjoys building relationships, is confident making outbound calls, and follows through consistently to turn school interest into scheduled programs.
Required Availability: 9:00 a.m. to 1:00 p.m.
Key Responsibilities
- School Outreach: Make a high volume of outbound calls to introduce our programs and connect with school personnel responsible for scheduling parent workshops.
- Customer Service: Respond to calls and emails promptly, answer questions clearly, and provide friendly, professional support.
- Consultative Sales: Listen to each school’s needs, recommend relevant programs, and help move inquiries toward confirmed orders.
- Relationship Building: Develop positive relationships with school contacts through consistent communication and reliable follow-up.
- Coordination: Assist with meeting requests, workshop quotes, and purchase order follow-up in collaboration with our internal team.
- Accurate Documentation: Record contact information, outreach activities, and next steps in our customer relationship management system.
What We’re Looking For
- Call Center Experience: Proven ability to manage a high volume of calls in a professional setting.
- Sales Experience: Previous experience in inside sales, appointment setting, or consultative sales is a plus.
- Strong Communication: Clear, confident phone presence and excellent verbal and written communication skills.
- Organization and Follow-Through: Ability to manage multiple contacts, prioritize tasks, and complete follow-ups on time.
- Sound Judgment: Ability to ask thoughtful questions, address concerns, and recommend appropriate solutions.
- Teamwork and Reliability: A dependable, respectful professional who contributes to team goals and remains composed in a busy environment.
Join our team and help schools connect families with meaningful educational opportunities!
Parent Education Bridge for Student Achievement Foundation
PEBSAF Family Academy: Empowering Parents, Nurturing Success
Driven by a deep commitment to community service and quality parent education, PEBSAF Family Academy emerged in 2007, founded by a dedicated group of parents, educators, and school counselors. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning.
Inspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Through interactive and engaging sessions, PEBSAF has transformed the lives of thousands of families across the United States, empowering them to play an integral role in their children's academic success.
Research has consistently demonstrated the positive correlation between parental involvement and student achievement. A study based on data from the National Educational Longitudinal Study involving over 10,000 12th graders revealed that students whose parents actively promoted academic achievement scored significantly better on standardized tests. These involved parents engaged in regular communication with teachers, attended school events, and discussed academic progress with their children. The impact of parental involvement far outweighed other social factors at school, such as extracurricular activities, school climate, and teacher morale.
PEBSAF understands the financial constraints faced by schools and offers a cost-effective flat-fee-for-service model, eliminating hidden costs and budget overruns. This commitment to affordability, coupled with the avoidance of per-parent charges or unnecessary annual licenses, ensures that PEBSAF's programs are accessible to all, regardless of school size or budget.
Whether your school seeks a single workshop or a comprehensive series, PEBSAF Family Academy is ready to collaborate with you, tailoring our programs to meet your specific needs and budget.
Our team of experienced educators is dedicated to providing the highest quality parent education, empowering families and transforming schools into thriving learning environments where every child can reach their full potential.
OUR COMMITMENT
- Create a community where families take an active role in the education and future of their children.
- Reduce homelessness by helping increase the number of students who graduate with a bachelor's degree or higher.
- College success for low-income, minority, and English language learners students.
OUR MISSION
- Help families thrive by empowering parents with quality education and community resources to help their children thrive and reach their full potential.
- Address disparities in student achievement, college readiness, and increase the number of students who graduate from a college or university.
- Provide schools with an effective and affordable family educational program that builds relationships and collaboration in the community.
- We collaborate with other community-based organizations with a track record of serving the community. Our partners for student success provide education and resources for families in the community.
Careers
Make a Meaningful Impact on Families
Embrace your passion for education and join our growing organization of Parent Educators who are revolutionizing family engagement through innovation and creativity.
Make a meaningful difference in the lives of families.