Customer Service & School Outreach Center Coordinator
Position: Customer Service & Inside Sales CoordinatorEnvironment: Fast-Paced, High-Volume Customer Outreach & Sales
About the Role
We are seeking a highly motivated, energetic, and professional to join our growing team.
This position is ideal for someone who is a strong communicator, enjoys working with people, and knows how to turn conversations into opportunities. You will combine excellent customer service with proactive outbound outreach, relationship building, follow-up, and consultative sales.
As a lead, you will also help set the standard for professionalism, productivity, accountability, and customer service excellence within the team.
We are looking for someone who doesn't simply make calls—you build relationships, identify needs, solve problems, follow through, and help generate results.
Key Responsibilities
Customer Outreach & Engagement
- Manage a high volume of outbound calls while maintaining a friendly and professional approach
- Proactively contact prospective and existing customers to introduce services and identify opportunities
- Respond promptly and professionally to customer questions and requests
- Conduct consistent follow-up to maintain relationships and move opportunities forward
Inside Sales & Relationship Building
- Use a consultative approach to understand each customer's needs
- Present appropriate products and services as solutions rather than simply delivering a sales pitch
- Develop relationships with prospective and existing customers
- Identify new sales opportunities during customer conversations
- Follow up consistently on leads and potential opportunities
Customer Service Excellence
- Serve as a knowledgeable and professional point of contact
- Listen carefully to customer needs and concerns
- Resolve questions and issues efficiently
- Create a positive customer experience during every interaction
- Maintain professionalism and composure when handling challenging conversations
CRM, Documentation & Follow-Up
- Accurately document calls, customer interactions, leads, and follow-up activities
- Maintain accurate and organized customer information within the CRM
- Track opportunities through the appropriate stages of the sales process
- Complete follow-up activities consistently and on time
- Help ensure that promising opportunities do not fall through the cracks
What We're Looking For
Call Center Experience: Proven experience handling high-volume outbound calls in a professional environment.
Inside Sales Experience: Previous inside sales, business development, customer outreach, or consultative sales experience is strongly preferred.
Excellent Communication: Strong verbal communication, active listening, and relationship-building skills.
Results Oriented: Motivated by goals, measurable results, and continuous improvement.
Problem Solver: You do more than follow a script. You listen, think, and look for the best possible outcome.
Technology Skills: Comfortable working with CRM systems, databases, email, and standard office technology.
Organization: Strong follow-up, time-management, and documentation skills.
The Ideal Candidate
You are energetic, confident, professional, and comfortable picking up the phone.
You understand that successful inside sales is not about pressuring people. It is about listening, identifying needs, building trust, providing solutions, and following through consistently.
You are also comfortable being held accountable for goals and results. When you encounter an objection, you don't immediately give up—you ask questions, understand the concern, and look for a productive next step.
Most importantly, you bring a positive attitude and understand that great customer service and successful sales begin with trust, communication, consistency, and relationships.
Our Workplace Expectations
We are looking for individuals who believe in:
- Professionalism and respect
- Teamwork and collaboration
- High expectations and accountability
- Excellent customer service
- Integrity and trust
- Dependability and follow-through
- Continuous improvement and a growth mindset
- A positive, no-drama, no-gossip workplace
Ready to Make an Impact?
If you are a motivated customer service and inside sales professional who enjoys communicating with people, building relationships, solving problems, and achieving measurable results, we encourage you to apply.
We are especially interested in candidates who have the confidence and leadership ability to help build, motivate, and strengthen a high-performing customer service and inside sales team.
Parent Education Bridge for Student Achievement Foundation
PEBSAF Family Academy: Empowering Parents, Nurturing Success
Driven by a deep commitment to community service and quality parent education, PEBSAF Family Academy emerged in 2007, founded by a dedicated group of parents, educators, and school counselors. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning.
Inspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Through interactive and engaging sessions, PEBSAF has transformed the lives of thousands of families across the United States, empowering them to play an integral role in their children's academic success.
Research has consistently demonstrated the positive correlation between parental involvement and student achievement. A study based on data from the National Educational Longitudinal Study involving over 10,000 12th graders revealed that students whose parents actively promoted academic achievement scored significantly better on standardized tests. These involved parents engaged in regular communication with teachers, attended school events, and discussed academic progress with their children. The impact of parental involvement far outweighed other social factors at school, such as extracurricular activities, school climate, and teacher morale.
PEBSAF understands the financial constraints faced by schools and offers a cost-effective flat-fee-for-service model, eliminating hidden costs and budget overruns. This commitment to affordability, coupled with the avoidance of per-parent charges or unnecessary annual licenses, ensures that PEBSAF's programs are accessible to all, regardless of school size or budget.
Whether your school seeks a single workshop or a comprehensive series, PEBSAF Family Academy is ready to collaborate with you, tailoring our programs to meet your specific needs and budget.
Our team of experienced educators is dedicated to providing the highest quality parent education, empowering families and transforming schools into thriving learning environments where every child can reach their full potential.OUR COMMITMENT
- Create a community where families take an active role in the education and future of their children.
- Reduce homelessness by helping increase the number of students who graduate with a bachelor's degree or higher.
- College success for low-income, minority, and English language learners students.
OUR MISSION
- Help families thrive by empowering parents with quality education and community resources to help their children thrive and reach their full potential.
- Address disparities in student achievement, college readiness, and increase the number of students who graduate from a college or university.
- Provide schools with an effective and affordable family educational program that builds relationships and collaboration in the community.
- We collaborate with other community-based organizations with a track record of serving the community. Our partners for student success provide education and resources for families in the community.
Careers
Make a Meaningful Impact on Families
Embrace your passion for education and join our growing organization of Parent Educators who are revolutionizing family engagement through innovation and creativity.
Make a meaningful difference in the lives of families.