Customer Service / Shift Lead

Company Description

Dominos is the #1 pizza company in the world!

Job Description

Were looking for a dedicated and professional Customer Service Representative to join our Dominos Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.

Core Customer Service Responsibilities:

• Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
• Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
• Process payments and handle cash transactions with accuracy and integrity
• Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
• Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
• Maintain accurate records of customer orders, special requests, and interactions
• Ensure compliance with company standards, food safety protocols, and quality assurance measures

Shift Leadership Development Responsibilities:

• Learn shift operations and team dynamics by shadowing experienced shift leads
• Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
• Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
• Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
• Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
• Communicate shift observations, order metrics, and performance feedback to management as directed

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
• Excellent problem-solving and conflict resolution abilities
• Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail
• Strong organizational and time management skills
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Patience, empathy, and a customer-focused mindset
• Leadership potential with the ability to motivate and inspire team members
• Proficiency with point-of-sale (POS) systems and other customer service software, or willingness to learn these tools on the job
• Willingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorship
• Openness to developing training and coaching abilities as you progress into shift lead responsibilities
• Preferred: Customer service experience in a fast-paced environment, or willingness to learn in this type of setting
• Preferred: Supervisory or shift lead experience, or eagerness to develop these skills
• Preferred: Familiarity with customer service best practices and industry standards, or commitment to learning them
• Preferred: Experience with scheduling software and performance management tools, or willingness to become proficient through training

Additional Information

All your information will be kept confidential according to EEO guidelines.