Administrative Skills, Billing Records, Cargo/Freight, Communication Skills, Computer Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Employee Benefits, Health Insurance, ISO (International Organization for Standardization), Intuit Quickbooks, Logistics, Mail Processing, Multitasking, Order Processing, Organizational Skills, Product Pricing, Purchase Orders, Record Keeping, Reporting Skills, Retirement Plan, Shipping Documents, Shipping Operations, Team Player, Telesales
Customer Service Shipping Coordinator
Pay Rate: $18.00–$20.00/hour (DOE)
Location: Hudson, NH 03051 (Onsite)
Schedule: Monday – Friday | 8:00 AM – 4:30 PM
Duration: 3-Month Leave of Absence Coverage
Overview
Seeking a Customer Service Shipping Coordinator to support domestic and international shipping operations while providing backup customer service support. This role is responsible for order processing, freight coordination, shipping documentation, customer communication, and front office administrative support.
Responsibilities
Shipping & Logistics
- Coordinate domestic and international shipments, including routing, scheduling, and tracking.
- Prepare and verify shipping documentation, including Bills of Lading (BOLs) and international paperwork.
- Ensure orders are shipped accurately and invoiced on time.
- Provide freight quotes, expedited shipping options, and tracking information.
- Investigate and resolve shipping, delivery, and transportation issues.
- Generate shipping reports and maintain records in QuickBooks.
- Follow ISO procedures and perform shipping inspections prior to release.
Customer Service
- Handle customer and sales representative inquiries via phone and email.
- Process orders and set up new customer accounts.
- Support special requests, including custom orders and color matching.
- Provide SDS documentation and maintain delivery performance records.
- Review purchase orders for accuracy and communicate order changes proactively.
- Maintain knowledge of products, pricing, and lead times.
Administrative Support
- Greet visitors and provide front office coverage.
- Process incoming mail and packages.
- Run and distribute daily production reports.
- Maintain strong working relationships with internal teams and customers.
Requirements
- Previous experience in customer service, shipping, logistics, or order processing.
- Experience with Bills of Lading, freight coordination, and shipping documentation preferred.
- Strong computer skills; QuickBooks experience is a plus.
- Excellent communication and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- High attention to detail and commitment to accuracy.
- Experience supporting both internal and external customers.
Benefits: Employee contribution required
- Medical Insurance
- Health Savings Account (HSA)
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Life Insurance
- Retirement Plan
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
50 to 99 employees
Staffing/Employment Agencies
http://www.insyncstaffing.com/default.html