Customer Service & Showroom Coordinator (HVAC & Fireplace)
Bruening Heating, Air Conditioning, and Fireplaces
Quincy, IL / Mendon, IL
Full-Time
Pay: $18.00 - $20.00 per hour based on experience, plus performance-based spiffs
Schedule: Monday-Friday, 8:00 AM - 5:00 PM, plus rotating Saturday every third week from 9:00 AM - 12:00 PM
Bruening Heating, Air Conditioning, and Fireplaces has proudly served the tri-state area since 1975 as a trusted family-owned company known for quality workmanship, strong customer relationships, and long-term employee stability. We are seeking a Customer Service & Showroom Coordinator to serve as the first point of contact for customers while supporting daily office operations, scheduling, and showroom success. This position is ideal for an organized, customer-focused professional who enjoys balancing administrative responsibilities with direct customer interaction.
Why Work Here
• Family-owned company with over 50 years of proven stability
• Strong reputation for integrity, quality, and customer satisfaction
• Supportive team culture with employee appreciation events and recognition
• Leadership that values employee contributions
• Opportunity for long-term career growth in a stable industry
Benefits & Perks
• Employer-paid medical insurance for employees
• HSA plan options
• Optional dental and vision coverage
• 3% IRA match
• 6 paid holidays
• Paid Leave Act time plus tiered PTO up to 3 weeks
• Performance-based spiff program
• Employee appreciation events and team celebrations
What You'll Do
Serve as the face of the company by greeting showroom customers, answering phones and emails, scheduling appointments, coordinating customer communication, supporting sales and service teams, assisting with proposals and documentation, maintaining customer records, and ensuring the showroom remains organized, professional, and welcoming. This role plays a critical part in delivering excellent customer experiences while supporting efficient office operations.
What We're Looking For
• Customer service, administrative, showroom, retail, or office experience preferred
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Comfortable multitasking in a fast-paced environment
• Ability to learn and explain fireplace, hearth, and HVAC product offerings
• CRM, scheduling software, or service platform experience is a plus
• Professional, dependable, and team-oriented mindset
If you're looking for a stable, long-term opportunity where your customer service and organizational skills are valued, Bruening Heating, Air Conditioning, and Fireplaces offers the chance to build your career with a respected local company. Apply today.