Customer Service Representative (CSR) 

Schedule: Monday–Friday, 8:00 AM – 4:30 PM Additional Hours: Occasional weekends as needed

Position Overview We are seeking a dependable Customer Service Representative to support daily cargo operations. This role ensures efficient cargo movement, accurate documentation, and strong communication with customers, vendors, and internal teams.

Key Responsibilities

• Ensure efficient cargo movement by managing transportation from origin to destination according to customer instructions and booking procedures.

• Prioritize workflow to consistently meet customer and vendor satisfaction.

• Coordinate with customs brokers to obtain timely release documentation and support warehouse productivity.

• Process carrier claims promptly and accurately to resolve issues.

• Verify on-boards and provide timely, professional shipment updates to customers.

• Check in vendors and customers at the dock office with professionalism and courtesy.

• Support departmental goals by completing accounting tasks and processing billing accurately and on time.

Minimum Requirements

• High School Diploma or equivalent.

• Eligible to work in the U.S. and able to pass a TSA background check.

• Clear and confident communication skills in English, both in person and over the phone.

• Bilingual or multilingual skills preferred.

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