Customer Service Specialist

About Us
Compex Legal Services is the nation’s leading provider of record retrieval solutions, serving top law firms and major insurance carriers across the country. We streamline the process of retrieving, summarizing, and delivering records—helping our clients make faster, more informed decisions. Our team is growing, and we’re looking for sharp, detail-oriented professionals to grow with us.

About the Role
As a Customer Service Specialist, you’ll play a key role in supporting our clients by fulfilling orders, providing timely updates, and ensuring accuracy throughout the record retrieval process. You’ll work closely with our Customer Service Manager and collaborate with teams across the company to deliver a best-in-class experience to our clients.

This is a full-time position, Monday through Friday. The pay rate is $35 per hour.

What You’ll Do

• Respond to client inquiries and provide updates on order status
• Accurately enter client requests and verify order details
• Confirm facility locations and ensure documentation is complete
• Monitor and follow up on open orders to keep turnaround times on track
• Maintain detailed records and ensure all information is logged correctly

What We’re Looking For

• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to manage your time and prioritize tasks effectively
• Critical thinking skills to problem-solve and resolve issues
• A positive, proactive attitude and team-oriented mindset
• Comfortable working independently in a remote setting
• High school diploma or equivalent required

Why Join Compex?

• 100% remote position
• Fast-growing, industry-leading company
• Supportive and collaborative team environment
• Opportunities for growth and internal advancement
• Training provided—no legal experience necessary

Pay: $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• This is a full time Monday to Friday role, it is a remote position. The pay rate is $16/hr. Please confirm this works for you.
• Do you have experience working with medical records, legal documents, insurance claims, or other confidential documentation?

Work Location: Remote