Conflict Resolution, Customer Support/Service, Documentation, Healthcare, High School Diploma, Leadership, Microsoft Office, Performance Management, Presentation/Verbal Skills, Process Improvement, Telephone Skills
Job Title: CSC Customer Service Rep I
Location: Temple TX, 76508
Duration: 6 months
Shift : Flexible
Job Summary:
This includes answering phone calls for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Duties and Responsibilities:
- Proficient in ALL phone and work request dispatch responsibilities.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position appropriate duties as required in a competent, professional and courteous manner .
Knowledge, Skills and Abilities:
- Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
Education: High School graduate/GED.
Experience: 1+ year experience required in Healthcare Setting.
C
Careers Integrated Resources Inc