Customer Service Specialist 3

About Us

Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion.

Application Instructions

Vacancy Announcement

Customer Service Specialist 3

Classified #102C

Priority Consideration Date: June 26th, 2026

ATTENTION CANDIDATES!

In order to submit a complete application and receive full consideration by the Search Committee, please include the following attachments with your online application:

• Equity Statement (expected length 500 to 1,000 words) to include each of the following elements:

• A description of a time when you recognized an equity issue. What was the issue? What did you do to make a difference? What did you learn about equity through this experience?

• A detailed description of how you are seeking to learn more about equity related issues including but not limited to race, gender, LGBTQ+, disability (ableism), age (ageism), socioeconomic class, and body diversity.

• An explanation of how you will contribute to equity at Cascadia (i.e. closing the achievement gap and raising the retention rates amongst historically marginalized students), as well as actively work against the institutionalized norms of oppression against historically marginalized people.

• Cover Letter (not to exceed 1,000 words) that specifically addresses how your qualifications and experiences meet or exceed the minimum qualifications, preferred qualifications, and the characteristics of the position.

• Resume

Position Overview

Under the supervision of the Assistant Registrar of Enrollment Services, the Customer Service Specialist 3 ¿ Enrollment Services provides accurate, timely, and excellent customer service to prospective, new, and continuing students at the Kodiak Corner. This role requires strong attention to detail while interpreting college policies, processing enrollment and student record transactions, and offering clear information or referrals across departments. Positive and efficient customer service is provided in-person at the front counter, via email, online, and by telephone. This position supports complex cross-agency functions for Admissions, Enrollment Services, Student Financial Services, College and Career Foundations, Running Start, International Programs, Advising, Student Accessibility Services, and assessment testing. It also trains and supports new and lower-level staff in processes, customer relations, and problem resolution, and identifies and recommends changes to college policies and procedures that create barriers for student success and access to college services.

As a Customer Service Specialist 3 ¿ Enrollment Services, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people.

Employee Type: Full Time Classified, Permanent

Initial Salary: $3,393 - $3,811 Monthly DOE + 5% King County Premium Pay (KCPP)

Supervising Position: Assistant Registrar of Enrollment Services

Essential Duties

Kodiak Corner One Stop Shop/Welcome Desk Services:

• Greet and assist students, faculty, staff, and the public at the Kodiak Corner
• Answer emails, phone calls, messages, and return voicemails in a timely manner
• Answer questions concerning Enrollment Services, Student Financial Services, Academic Advising, Running Start, Student Accessibility Services, Veterans Services, and other campus services
• Assist students with scheduling Advising and Student Success Services appointments and making appropriate referrals
• Create, file, and maintain student records while always maintaining confidentiality
• Maintain supplies in the self-help area for students
• Troubleshoot customer service and ctcLink related issues
• Perform clerical and administrative duties including copying, scanning, faxing, and emailing documents as needed
• Participate in committees, professional development opportunities, and team/college-wide meetings as appropriate

Enrollment & Records

• Process all enrollment requests including batch enrollment requests
• Manage record retention for student files
• Determine placement levels, recommend assessment methods, and proctor placement and accommodated testing
• Complete transcript, verification, and program plan change requests
• Process online admissions applications and work closely with the Outreach and Admissions to resolve admissions related issues
• Review applications with attention to detail and initiate and complete ID verifications as needed
• Help with data entry project as needed
• Determine Washington state residency for tuition paying purposes
• Interpret policies and procedures for students, faculty, staff, administrators and community members

Performs other related duties of a similar nature or level as assigned.

Education & Experience

Minimum Qualifications:

• An associate¿s degree AND experience assisting customers regarding inquiries, complaints or problems; OR equivalent customer service experience
• Demonstrated strong interpersonal, telephone, email and communication skills
• Computer knowledge with the ability to navigate through Microsoft Office applications
• Demonstrated commitment to and interest in diversity, equity and inclusion and the ability to support a multicultural workplace and educational environment.

Preferred Qualifications:

• Work experience in a college¿s office of registration, admissions, cashiering, financial aid, support services or a related function
• Experience with computerized registration applications such as PeopleSoft
• Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and determine priorities
• Ability to successfully communicate (written and orally) in a language in addition to English

Knowledge of:

• Using Microsoft Office suite and other productivity software to perform complex word processing, database, spreadsheet and Outlook functions
• Updating and uploading information to SharePoint and/or other internet sites
• Using the web and research databases

Skill in:

• Attention to timeliness, details, and accuracy
• Multi-tasking to successfully perform, organize and prioritize multiple projects with conflicting/coinciding deadlines
• Taking initiative, seeking work assignments before they are assigned by the supervisor
• Demonstrates critical thinking, professionalism, and effective use of multiple resources to solve complex problems.
• All levels of English communication (written and orally); communication in a second language highly desired
• Demonstrates accountability for the quality and timeliness of work and consistently delivers excellent results with minimal need for supervisory oversight.
• Demonstrates collaborative attitude that is warm, helpful, and welcoming.

Ability to:

• Successfully work with individuals with diverse backgrounds including, but not limited to prior education history, future education goals, English proficiency, race, color, religion, sex and/or gender (including expression), sexual orientation, national origin, age, backgrounds, abilities, and national origin
• Work with administration, staff, faculty, and students in a collaborative team setting that embraces diversity and uses multiple perspectives to enhance the attainment of organizational goals
• Communicate effectively and convey clear, timely, persuasive messages that positively influence the thoughts and actions of others
• Prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and return to incomplete tasks in a varied, distracting and busy environment
• Take initiative and work independently while remaining collaborative, detail oriented, and dependable.
• Think critically and effectively to resolve issues.
• Develop and maintain records, both conventional and electronic including sorting and calculating data; and import/export data from/to other software applications
• Compose, edit and proofread written material for accuracy and to identify and correct errors
• Consistently and accurately document information and/or update records and procedures
• Adapt to changes in processes and institutional structures
• Learn willingly and readily, both from experience and from seeking new growth related to new challenges
• Willingly assist others when needed

Support and promote diversity, equity and inclusion in the work and educational environment

Terms of Employment

This is a full-time, twelve-month Classified position. This position works 40 hours per week, Monday ¿ Friday; may include occasional evening responsibilities. The position is allocated to pay Range 39 under the Higher Education Salary Schedule. Initial salary placement is between the ranges of $3,393-$ 3,811 per month, with yearly step increases to the maximum salary of $4,517 (Step M) per month (not including the 5% King County Premium Pay). This is a represented position.

Cascadia College employees receive a 5% King County Premium Pay in addition to base salary for the 2025-2026 Fiscal Year.

This position has been designated as a bargaining unit position by the Washington Public Employees Association. Following a successful probationary/trial service period, employees attain permanent status.

Cascadia College offers a comprehensive benefit package including tuition fee waiver.

Physical Work Environment

Semi-Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met.

The College is currently in hybrid operations, with many assignments completed in an online environment during this time. Full-time employees are expected to be on-campus at least three (3) days per week with the option to work remotely for the remainder of their working days. This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus and requires the ability to communicate in person or through appropriate means.

Positions in this class typically require operating a computer, communicating, observing, and repetitive motions.

This position involves exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, put, install, remove, or otherwise move objects, with or without reasonable accommodation.

Condition of Employment

As an institution that upholds the value of diversity, equity and inclusion of every individual, Cascadia College expects its employees to embody and promote these values. Both current and prospective employees of the College are encouraged to seek deeper understanding in these areas as part of professional growth.

Cascadia College maintains a drug-free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles.

Benefits

Cascadia College offers comprehensive Benefits packages to support you and your family in a variety of ways. All eligible employees, retirees, and their dependents are offered: medical, dental, and vision plan options; life insurance; long-term disability insurance; medical and dependent care reimbursement accounts; leave programs; employee assistance programs; tuition waiver; optional credit union participation; optional home/auto insurance, and retirement planning.

To learn more about the benefits offered here, please click on the Employee Benefits tab located on our Jobs at Cascadia webpage or click here: https://www.cascadia.edu/about/jobs/default.aspx

Campus Safety

In recognition of the Jeanne Clery Act, information on our campus safety can be found at www.uwb.edu/safety.

Cascadia Commitment

Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion/creed, sex/gender, sexual orientation, national origin, citizenship or immigration status, age, genetic information, marital or honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law. Persons with disabilities needing assistance in the application process may make request to the Human Resources Office by calling (425) 352-8880.