Sign upLog in
JobsJobs in New YorkJobs in Albany, NYCustomer Service Jobs in Albany, NY

Customer Service Specialist

Alphabe Insight

Albany, NY

Apply
JOB DETAILS
SALARY
$53,000–$59,000 Per Year
SKILLS
Administrative Skills, Business Development, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Document Management, Interpersonal Skills, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Project/Program Management, Record Keeping, Resolve Customer Issues, Time Management
LOCATION
Albany, NY
POSTED
7 days ago
Company Description

About Us

At Lumina Agency Inc, we believe that success begins with precision, creativity, and collaboration. As a forward-thinking agency specializing in business development and integrated project management, we bring clarity and innovation to every initiative we undertake. Our team is driven by excellence, fueled by strategic insight, and dedicated to delivering results that exceed expectations. Join a workplace where vision meets execution - and where your ideas can make a measurable impact.

Job Description

Job Description

We are seeking a Customer Service Specialist to join our growing team in Albany, NY. The ideal candidate is highly organized, detail-oriented, and passionate about providing top-tier service. You will serve as the main point of contact for clients, ensuring smooth communication, timely resolutions, and a positive experience from start to finish.

Responsibilities
  • Respond to client inquiries via phone and email with professionalism and accuracy.
  • Provide information, guidance, and support to ensure customer satisfaction.
  • Process orders, track requests, and manage account documentation efficiently.
  • Collaborate with internal departments to resolve client issues promptly.
  • Maintain client records and ensure data accuracy within the company systems.
  • Identify opportunities to enhance service processes and client retention.
Qualifications

Qualifications
  • Previous experience in customer service, client relations, or administrative support (1-3 years preferred).
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • High attention to detail and problem-solving mindset.
  • Bachelor's degree preferred, but not required.
Additional Information

Benefits
  • Competitive annual salary ($53,000 - $59,000).
  • Career development and growth opportunities.
  • Supportive and professional work environment.
  • Comprehensive training and continuous learning.
  • Paid time off and performance-based incentives.

About the Company

A

Alphabe Insight

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Attendant Jobs in Albany, NYBagger Jobs in Albany, NYCustomer Service Representative Jobs in Albany, NY