Customer Service Specialist

Precinmac

Albany, OR

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JOB DETAILS

SKILLS

Affirmative Action, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Online Chat, Order Processing, Problem Solving Skills, Product Support, Rehabilitation Act, Resolve Customer Issues, Time Management

LOCATION

Albany, OR

POSTED

1 day ago

Job Summary:

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Supervisory Responsibilities:

• None

Key Responsibilities:

Engage with customers via phone, email, online chat, or in person to provide support and product information
Process and enter customer orders for new or additional products and services
Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
Ensure timely resolution of customer problems and inquiries
Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
Perform additional related duties as assigned

Required Skills & Qualifications:

Strong communication skills, including active listening
Service-oriented approach with the ability to resolve customer grievances
Proficiency in computer skills, with the ability to quickly learn new software

Education & Experience:

High school diploma or equivalent required
Previous customer service experience required

Physical Requirements:

Prolonged periods of sitting at a desk working on a computer
Ability to lift up to 15 pounds as needed

Viper Northwest provides an extensive benefits package, including:

Complete Health Benefits Package
401k with Employer Match
Paid Time Off
Tuition Reimbursement Program
Annual Employee Activities
Recognition Programs

Affirmative Action/EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

About the Company

Precinmac

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