Customer Service Specialist

Sherwin-Williams

Anderson, IN

JOB DETAILS
SKILLS
Customer Satisfaction, Customer Support/Service, Healthcare, Inventory Management, Lift/Move 50 Pounds, Meet Sales Quota, Needs Assessment, Painting (Facilities and Maintenance), Problem Solving Skills, Quality Management, Quality Metrics, Retail, Sales, Salon Services, Wholesale Industry
LOCATION
Anderson, IN
POSTED
1 day ago

Job DescriptionLocation: Store #1918 at 3328 S. Scatterfield Road, Anderson, IN 46013. The role is essential to our retail store success, working closely with wholesale and retail customers to determine needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns, and maintain store quality standards. The position involves achieving sales goals while providing excellent customer service.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistently with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in‑stock and presentable condition of assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum RequirementsMust be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust have a valid, unrestricted Driver's LicenseMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionsMust be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodationPreferred QualificationsHigh School diploma or GEDAt least one (1) year of experience in a delivery, retail, or customer service positionPrevious work experience selling paint and paint‑related productsPrevious work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language, including SpanishBenefitsRetirement, health care, and other benefits are available to eligible employeesEqual Employment OpportunitySherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act where applicable.As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.Please be aware: Sherwin‑Williams recruiting team members will never request a candidate to provide payment, financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.#J-18808-Ljbffr

About the Company

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Sherwin-Williams