Sign upLog in
Client Services Jobs in Baltimore, MD

Customer Service Specialist

West Shore

Baltimore, MD

Apply
JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Calendar Management, Communication Skills, Compensation and Benefits, Customer Escalations, Customer Experience, Customer Support/Service, Dental Insurance, Leadership, Maintenance Services, Multitasking, Organizational Skills, Plan Meetings, Problem Solving Skills, Remodeling, Vision Plan
LOCATION
Baltimore, MD
POSTED
1 day ago
Position: Customer Service Specialist

Linthicum Heights, MD (Onsite)
Monday-Friday | 7:30am-4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You'll Do
  • Handle inbound and outbound customer calls
  • Assist customers with post-installation service requests
  • Schedule service appointments and coordinate necessary follow-up
  • Order replacement parts through manufacturers when needed
  • Communicate schedule updates and service timelines to customers
  • Escalate urgent customer concerns to branch leadership when appropriate
What We're Looking For
  • Strong communication and customer service skills
  • Ability to work independently and stay organized
  • Positive, solution-oriented mindset
  • Comfortable managing multiple tasks in a fast-paced environment
  • Previous customer service experience preferred
Compensation & Benefits
  • $20-$23/hour
  • Paid training
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • PTO and paid holidays
  • Employee discounts and referral program
  • Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.

#CORPKH

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

About the Company

W

West Shore

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Manager Jobs in Baltimore, MDService Specialist Jobs in Baltimore, MDService Coordinator Jobs in Baltimore, MDService Representative Jobs in Baltimore, MDClient Services Representative Jobs in Patterson, MDClient Services Representative Jobs in Clifton, MDClient Services Representative Jobs in Silver Spring, MDRemote Customer Service JobsEntry Level Customer Service Jobs