Customer Service Specialist

Customer Service Specialist

Salary

$19.10 - $26.36 Hourly

Location

Highland Community Ctr, 14224 Bel-Red Rd, Bellevue, WA

Job Type

Variable

Job Number

26-00226

Department

Parks and Community Services

Division

PCS CommunitySvcs Highland

Opening Date

07/02/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

NONAFF

• Description
• Benefits
• Questions

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.

New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Job Summary

The City of Bellevue is currently seeking a Customer Service Specialist for the Highland Community Center (HCC). HCC features a gym, fitness center, multipurpose room with a stage, classrooms, and a fireside room. At peak times, HCC is a busy facility with a variety of activities occurring simultaneously. The city is seeking a mature and trustworthy individual that enjoys working independently and in a multifunctional environment. This position reports to the HCC Manager but works closely with the Administrative Assistant.

Hours: 20- 25 hours/week. Primarily day shift. Will work one night per week.

Essential Duties and Responsibilities

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Represent the City in a positive manner and provide quality customer service to the public.
• Answer and route incoming calls.
• Collect admissions fees and register patrons using a registration system.
• Handle payment transactions, which will include cash, checks, and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Set up/ take down for programs as needed.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the office and other areas of the facility as assigned.
• Report any damage, incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Attend scheduled staff trainings as assigned.
• Adhere to safety procedure protocol and safety standards.
• Other duties as assigned.

Qualifications

Knowledge, Skills, Abilities and Competencies

• Skill in providing customer service in a busy environment and in handling multiple tasks.
• Skill in handling conflict and in dealing with emergency situations.
• Skill in working with diverse groups of people in a tactful, effective, and respectful manner.
• Skill in solving problems and in using tact, patience and courtesy when working with others.
• Skill in establishing and maintaining effective working relationships with staff, the community and program participants.
• Ability to provide information about parks, recreation and community services programs, activities, and services and to communicate effectively, in person, via email, and over the phone.
• Ability to handle emergency situations.
• Ability to work with cash and make change.
• Ability to follow instructions, written and verbal.
• Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants.
• Ability to work various schedules including mornings, afternoons, evenings,
• Ability to enforce facility rules, policies, guidelines, and safety standards.

Education, Experience, and Other Requirements

• High school diploma or GED; college level coursework preferred.
• At least one year of prior customer service or recreation related experience.
• Proficient with Microsoft Suite (Excel, Word).

Core Competencies

• Customer Focus: We are focused on the needs of the customer, and on developing strong relationships with our customers.
• Instills Trust: Through authenticity, integrity, and honesty, we gain the trust and respect of all of those with whom we work.
• Communicates Effectively: We understand the need to develop multimode forms of communication to address the needs of customers.
• Cultivates Innovation: We are focused on generating new and creative ways for our organization to be successful.

Supplemental Information

Physical Demands

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 30 pounds.
• The noise level in the work environment can vary and is usually moderate
• Able to perform duties involving physical labor, such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
• Ability to assist during emergency situations.

This is a variable, non-exempt, non-union position.

Definition of a Variable Employee:

• Average weekly hours cannot be determined at date of hire.
• Hours may vary from week to week and are anticipated to be 28 hours per week or less.
• NOTE: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month).

HIRING PROCESS

The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial drivers license (CDL), licensures, or additional certifications.

At the City of Bellevue, youll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. Youll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. Its what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or recruiting@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.

Seasonal, part-time, and variable employees have no benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT II) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan, and any other benefits as required by law.

01

APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. If your answers do not align, you may edit your application before submitting. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.

• I confirm that the information provided here is consistent with my application.
• I do not agree with the statements above.

02

All new hires will be required to establish employment authorization and identity at the time of hire. The city is not able to sponsor work visas. Please confirm work authorization.

• Yes, I have current US work authorization.
• No, I do not have current US work authorization.

03

This is a part-time position with a variable schedule. Are you looking for part-time job?

• Yes
• No

04

The schedule includes day shifts and one (1) night a week. Are you able to work a varied schedule, including one night a week?

• Yes
• No

05

What best describes your experience in customer service or a related field (volunteer, work, school)?

• Less than 6 months of experience
• 6 months - 1 year of experience
• 1-2 years of experience
• 2-4 years of experience
• More than 4 years of experience
• No related experience

06

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or equivalent (GED)
• Some college
• Associate degree
• Bachelors Degree
• Masters Degree or above
• None of the above

07

Please describe any experience you have in customer service, recreation, or other related field (including personal experience, volunteering, or any formal or informal involvement).

Required Question

Employer City of Bellevue

Address PO Box 90012

Bellevue, Washington, 98009

Website http://www.bellevuewa.gov/