Customer Service Specialist

About the Role:

As our Customer Service Specialist, you will play a key role in ensuring our clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handlingorders, returns, back orders, complaints, damage claims, just to name a few. Your primary goal will be to maintain a level of efficiency and accuracy to meet client expectations and uphold the exceptional standards of GEARYS Beverly Hills.

What You Will Do:

• Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.
• Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.
• Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.
• Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.
• Coordinate with our buying office team on back orders to maintain accurate stock levels.
• Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.
• Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.
• Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.
• Partner with our marketing team for timely registry updates regarding product images.
• Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.
• Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.
• Manage our driver’s delivery schedule and order outside messenger services when appropriate.
• Answer incoming switchboard calls and direct them to the correct contact person or department.
• Process all incoming and outgoing mail.
• Assist in other departments as needed to manage customer demand.

What We are Looking For:

• Excellent communication skills are a must. We use multiple channels to communicate with our clientele as well as our work colleagues and outside vendors.
• Able to multitask and prioritize duties while maintaining accurate order fulfillment.
• A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience.
• A self starter who can take the initiative to maintain a steady workflow and navigate a busy workday.
• A willingness to learn and adapt to new operating systems and conditions.
• Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.
• A commitment to collaboration when working with clients, sales associates and other team members or departments.
• Demonstrates a positive and enthusiastic approach to upholding the exceptional standards of GEARYS Beverly Hills.

Benefits of Working at GEARYS Beverly Hills:

• Competitive compensation and benefits package.
• The opportunity to work in a dynamic and fast paced luxury retail environment.
• Be part of a team dedicated to delivering exceptional customer service.
• Gain valuable experience in the world of luxury retail.

Pay Range for this role is $23-$30 DOE