Tailored Management logo

Customer Service Specialist

Tailored Management
  • Bloomfield, CT
  • $20 Per Hour
  • Quick Apply
12 days ago

Job Description

Job Title: TAM Case Specialist – Hybrid
Location: 1300 Hall Boulevard Client Bloomfield, CT 06002
Pay Rate: $20/hour (W2, Paid Weekly)
Start date: 08/31/2026
Contract Length: 6 months (Extension possible based on performance, attendance, and business needs)
Benefits: Paid weekly, health, dental + vision insurance available!

Key Responsibilities
  • Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.
  • Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
  • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
 Required Qualifications
  • High school diploma
  • One year of experience in Absence Management Claims
  • Experience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what’s required
  • Strong customer service skills are a must
 Preferred Qualifications
  • Bachelor’s degree
  • Three to five years of FMLA/ADA claims knowledge of process and procedures.
#TMCA

Numbers & Facts

LocationBloomfield, CT
IndustryStaffing/Employment Agencies
Salary$20 Per Hour
Company Size1,000 to 1,499 employees
Year Founded1968
Websitehttps://www.tailoredmanagement.com/

About Company

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

Skills

  • Americans with Disabilities Act (ADA)unmatched
  • Claims Processingunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Data Collectionunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • FMLA (Family and Medical Leave Act of 1993)unmatched
  • Federal Laws and Regulationsunmatched
  • High School Diplomaunmatched
  • State Laws and Regulationsunmatched
  • Systems Maintenanceunmatched
  • Vision Planunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder